Wellness LPN

Masonicare • Wallingford, CT

95d

About The Position

The Wellness LPN at Masonicare at Ashlar Village assists older adults in attaining and maintaining their maximum potential to live safely and age in place in their own home setting. The Wellness Nurse acts as a primary resource for the program members for information, support, and advocacy. They function as the conduit between clients and Masonicare staff across the continuum for service optimization. They successfully help to assist with the coordination of members' needing services and the delivery of appropriate Wellness services, while achieving high member satisfaction.

Requirements

• LPN License.
• At least 1 year of experience serving seniors in a professional capacity, including special focus on issues related to aging services, the care of older adults, and community resources.
• Healthcare sales experience is strongly preferred.
• CPR certification preferred.

Nice To Haves

• Knowledge of sales and marketing.
• Understanding of older adults and the challenges of aging in place in one's home in the community.
• Ability to establish and maintain positive relationships with customers, supervisors, and peers.
• Ability to work well under stress.
• Excellent problem-solving skills.
• Thorough understanding of the Masonicare Continuum of care.
• Superior customer service, organizational, and teamwork skills.
• Excellent oral, written, and interpersonal skills.
• Proficiency in computer skills, with the ability to learn new applications.
• Familiarity with Windows operating systems, MS Excel, MS Word, and PowerPoint.

Responsibilities

• Represent Masonicare professionally and graciously.
• Become well informed about the Masonicare mission, continuum, and culture.
• Set a tone of competence, caring, and hospitality, whether on the phone or in person.
• Obtain and review required documents from prospective service providers to ensure they meet program standards and compliance.
• Coordinate and assist with referrals within the Masonicare continuum and through outside-preferred vendors.
• Ensure that new members are welcomed into the program quickly and efficiently.
• Create and consistently improve internal processes and timeliness of referrals to ensure customer satisfaction.
• Follow up with members to determine their satisfaction with services.
• Solve problems and identify solutions to member problems, concerns, and requests.
• Work collaboratively with community-based sales/marketing/business development team to promote program successfulness.
• Collaborate with Masonicare's Nurse Liaisons, Community Liaisons, and other sales team resources to follow up with members in the hospital, in rehab centers, or at home to determine the need for services and to provide reassurance.
• Assist ALSA staff with Call for Aide response and reporting for calls that come through the 24-hour call-in line.
• Educate and communicate effectively with members and their families about available services and supports.
• Attend meetings and perform other special projects or tasks as assigned.
• Document accurate, pertinent, and comprehensive information in a timely and concise manner in the client service record.
• Participate in educational programs, in-services, meetings, and workshops to enhance professional skills and knowledge.
• File, scan, and upload documents for residents into PCC.
• Provide oversight of the organization, including ALSA tasks performed, and process as it relates to the SMART Program.
• Build relationships with independent living residents and their families.
• Provide COVID support and education on quarantine, testing, vaccinations for residents.
• Perform other duties as assigned.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: No Education Listed