Wellness Guide

Canyon Ranch • Lenox, MA

418d

About The Position

The Wellness Guide at Canyon Ranch plays a crucial role in enhancing the guest experience by aligning their wellness intentions with appropriate services, activities, and lectures. This position involves proactive communication with guests before and during their stay, ensuring they receive personalized guidance and support throughout their wellness journey.

Requirements

• Bachelor's degree or equivalent preferred, but not required.
• Experience in the health and wellness industry preferred.
• Previous customer service experience is necessary.
• Proficiency in Microsoft computer applications is required.
• Excellent communication, organization, and management skills are essential.
• Ability to manage multiple projects and tasks simultaneously under pressure.
• Strong listening and interpretive skills are needed.
• Demonstrated understanding of Canyon Ranch's philosophy is required.
• Personable demeanor with good written, telephone, and verbal communication skills is necessary.
• Ability to work collaboratively in a team environment and a passion for guest service.

Responsibilities

• Match guest intentions with suitable services, activities, and lectures.
• Contact guests prior to arrival to provide guidance and invite them to pre-book services.
• Assist guests on property by answering questions and conducting one-on-one consultations.
• Adjust guest itineraries by booking, moving, or canceling services as needed.
• Gather and document guest preferences and interactions, following up on requests.
• Stay informed on company and department information through training and communication with other department heads.

What This Job Offers

• Job Type: Full-time
• Industry: Accommodation
• Education Level: Bachelor's degree