Wellness Cust Svc Rep

HEB•San Antonio, TX

3h•Hybrid

About The Position

Healthcare, Plus. It's a goal and a promise. At H-E-B Wellness Primary Care, it's our goal to help everyone live the healthiest life possible. And it's our promise that our health care will be better than Partners have ever experienced: accessible, convenient, engaging, and thorough. Join us and be part of something special. Help us provide comprehensive services that include primary care, health coaching, physical medicine, care navigation, and more. As a Wellness Customer Service Rep, you'll triage incoming calls to schedule, reschedule, and cancel Patient appointments, and serve as a Patient Outreach provider on behalf of our medical staff. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a: HEART FOR PEOPLE... willingness to go above and beyond to help Patients and your work Team? HEAD FOR BUSINESS... a desire to work in a fast-paced, hands-on environment? PASSION FOR RESULTS... drive / initiative to resolve issues?

Requirements

High school diploma, or equivalent
1+ years of experience in a high call volume environment
Strong customer service skills / mindset
Strong communication skills
Organization and time management skills
PC skills, including MS Office and programs / systems required by the job
Ability to manage multiple priorities and calmly shift focus between tasks
Ability to work as part of a team
Eagerness to learn and demonstrate proper phone / email etiquette
Function in a fast-paced medical, office environment
Work varying work schedules; sit for extended periods

Nice To Haves

Bilingual Preferred

Responsibilities

Handles basic inbound and outbound calls
Appropriately triages calls for best resolution; documents / routes calls appropriately
Schedules / reschedules / cancels appointments as requested by patients
Provides patient outreach on behalf of Provider Teams
Manages responses to online request for appointments
Actively reviews future schedules; escalates errors
Provides simple trouble-shooting information to callers
Follows escalation SOPs
Performs basic data entry
Relies solely on instructions, pre-established guidelines, and procedures, and training from higher-level Partners
Learns foundational knowledge and skills of the job