Wellness Coordinator-MIORA Performance + Longevity

Life Time•Boca Raton, FL

37d

About The Position

The Wellness Coordinator serves as the first point of contact for patients and visitors, playing a key role in creating a welcoming and supportive environment at MIORA. This role is responsible for managing front desk operations, coordinating appointments, and ensuring smooth day-to-day administrative functions that support the clinic’s integrated healthcare mission. With a strong focus on customer service, the Wellness Coordinator ensures every patient’s interaction is warm, efficient, and solution oriented. From greeting patients and managing phone communications to handling check-ins, appointment scheduling, and check-outs, this role helps ensure an exceptional and seamless experience throughout each visit. In collaboration with the Clinic Leader, Medical Providers, and the broader care team, the Wellness Coordinator helps deliver a high-touch, patient-centric experience that reflects MIORA’s commitment to performance, longevity, and personalized care.

Requirements

High school diploma or equivalent required; associate’s or bachelor’s degree in a related field is preferred.
Previous experience in customer service, healthcare administration, or front desk roles is highly desirable.
Experience with scheduling systems and electronic medical records (EMR) is a plus.
Excellent communication and interpersonal skills, with the ability to engage warmly and professionally with patients, staff, and visitors.
Strong organizational skills and attention to detail, with the ability to handle multiple tasks in a fast-paced environment.
Ability to manage front desk staffing and ensure proper coverage during clinic hours.
Proficiency in using customer relationship management (CRM) systems, scheduling software, and other relevant tools.
Ability to maintain confidentiality and handle sensitive patient information with professionalism.
Commitment to delivering high-quality, patient-centered care.

Responsibilities

Front Desk Management: Serve as the primary point of contact at the front desk, greeting patients and visitors with a friendly and professional demeanor.
Manage daily front desk operations, ensuring the area is clean, organized, and well-maintained to create a welcoming environment.
Provide excellent customer service by addressing patient concerns, answering questions, and ensuring that every interaction is handled with care and professionalism.
Provide general information to patients and visitors about the clinic’s services, policies, and procedures.
Answer incoming phone calls and respond to emails in a timely manner, addressing patient inquiries, appointment requests, and other general questions.
Direct calls and messages to appropriate staff members, ensuring that patient concerns are resolved efficiently.
Follow up with patients regarding appointment reminders, treatment plans, and other communication as needed.
Appointment Scheduling & Coordination: Schedule patient appointments, including initial consultations and follow-ups, using the clinic’s Electronic Medical Record (EMR) scheduling system.
Confirm appointments with patients via phone, email, or text, and handle rescheduling requests promptly.
Coordinate with medical providers to ensure that the appointment schedule runs smoothly, minimizing wait times and managing patient flow efficiently.
Patient Check-In & Check-Out: Greet patients upon arrival, verify their appointments, and assist with check-in processes, including collecting necessary paperwork and updating patient records.
Handle patient check-outs by scheduling follow-up appointments, processing payments, and providing receipts or any required documentation.
Ensure that patient information is accurately entered into the clinic’s electronic medical record (EMR) system.
Administrative Duties: Maintain accurate records of patient interactions, including appointment details, communications, and updates to patient information.
Assist with managing inventory of front desk supplies, branded resources, and supplements.
Perform general administrative tasks, such as filing, data entry, and supporting the clinic’s day-to-day operational needs.
Collaboration & Team Support: Work closely with the Clinic Leader, Medical Providers, and other staff to ensure smooth clinic operations and cohesive patient experience.
Participate in team meetings and provide input on how to improve front desk efficiency and patient satisfaction.
Assist with additional duties as needed to support the clinic’s mission of delivering integrated healthcare solutions.