Wellness Consultant - Geauga YMCA
About The Position
The Wellness Consultants are responsible for assisting in membership growth and retention through leadership and continuous follow through with members. ESSENTIAL FUNCTIONS: Creates and maintains a member-focused atmosphere to build personal and meaningful relationships with YMCA members, participants, volunteers, guests and donors. Greets all members and guests in a professional and friendly manner, using their names whenever possible, and offering to assist them with workout needs within the Consultant's certified scope of practice. Intentionally introduces members to one another and encourages conversation to promote relationship building among members. Ensures the disinfection, cleanliness and maintenance of all Wellness Center equipment. Reports any damaged or broken equipment to Wellness Director. Accurately complete data entry and maintain records on new members, renewals, program participants and guests. In collaboration with all branch departments, assess program and service options provided to ensure the needs of the community are being met. Ability to be innovative in resolving member problems to ensure member satisfaction. Participate in the creation and delivery of on-going recognition and appreciation events for members, staff and volunteers. Manage prospective member data through leads, tours, walk-ins, IC calls, referrals, guest passes, terminations, and prospects from campaigns.
Requirements
- High School Diploma or GED required
- Experience in sales and service preferred
- Experience in health and wellness strongly preferred
- Ability to lift/move up to 50lbs
- Ability to perform frequent amounts of sitting, standing, waling, reaching, stooping, kneeling, bending and or instructing others for the duration of their shift
Nice To Haves
- Associate degree preferred
Responsibilities
- Assisting in membership growth and retention
- Creating and maintaining a member-focused atmosphere
- Greeting members and guests
- Introducing members to one another
- Ensuring the disinfection, cleanliness and maintenance of all Wellness Center equipment
- Reporting any damaged or broken equipment to Wellness Director
- Accurately complete data entry and maintain records
- Assess program and service options
- Ability to be innovative in resolving member problems
- Participate in the creation and delivery of on-going recognition and appreciation events
- Manage prospective member data
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
