Wellness Clerk III - starting wage $19.20/hr

East End Cooperative•Pittsburgh, PA

29d•$19

About The Position

Purpose To select, price, promote and merchandise designated products in the Wellness Department in order to meet and exceed department goals for sales, margin, and product quality. To provide exceptional customer service with a commitment to excellence and continuous improvement. To ensure that the department contributes to the financial best interest of the store while meeting the Co-op’s Ends.

Requirements

At least 3-5 years of experience in retail.
1-2 years of retail ordering experience.
Must enjoy interacting with and serving the public.
Must have a friendly and outgoing personality and a positive attitude.
Retail or other experience serving the public.
Strong project management skills.
Excellent trouble shooting skills.
Logical problem-solving skills.
Excellent communication skills.
Accuracy and attention to detail.
Organized and methodical in action.
Ability to handle multiple demands and to stay calm.
Ability to take direction and follow a checklist.
Ability to handle sensitive financial information.
The ability to be reliable for regular scheduled shift work.
Willingness to work early mornings, evenings, weekends, and holidays.
Ability to work with a sense of urgency to meet timelines and goals.
Advanced knowledge of all products carried in the department.
Able to produce quality work within the established deadlines.
Advanced knowledge of organic, natural foods, and non-GMO products.
Experience receiving, ordering, and training in a retail environment.
Ability to perform routine, repetitive tasks accurately and safely.
Ability to multitask and keep track of multiple projects at once.
Proper handling and use of knives and other cutting equipment.
Moderate proficiency in Microsoft Office and internet research skills.
Experience with POS software.
The ability to handle and touch all different kinds of food.
The ability to work in close quarters in a fast-paced environment which may include exposure to noisy, wet, humid, cold, or hot conditions.
General mobility requirements include the ability to: stand or walk for several hours at a time; lift up to 50 lbs. on a regular basis and 75 lbs. with assistance using safe lifting techniques; briefly push and pull carts weighing up to several hundred pounds; twist, turn, squat, and bend frequently; reach above and below shoulders; do repetitive motions; hand and wrist mobility including the ability to repetitively grasp objects; visually read fine print; visually read a computer screen for long periods of time; climb a ladder.

Nice To Haves

At least 5+ years of experience in retail.
2-3 years of retail ordering experience.
Experience developing organizational systems and processes.
Advanced proficiency in Microsoft Office and internet research skills.
Experience purchasing for retail produce.
2-4 years of experience working with organic, natural foods, and non-GMO products.

Responsibilities

Follow the Core Values as defined by EEFC’s Core Value statement – Attitude, Integrity, Accountability, Teamwork/Cooperation, Excellence, Customer Focus, and Innovation.
Provide exemplary customer service to both customers and staff.
Accurately communicate what the Co-op is and the process for becoming a member.
Familiarity with store layout, products, and services.
Familiarity and understanding of emergency procedures.
Stay up to date with current storewide and departmental communications, policies, notices, and logs.
Abide by Co-op policies as delineated in the Employee Handbook.
Willingness and ability to learn to meet the changing needs and requirements of the job.
Ensure established policies and procedures are followed for receiving products and supplies.
Ensure that storage areas are prepared and organized for incoming deliveries while following safety and security standards.
Ensure that deliveries are unloaded, organized, and processed according to established procedures and priority of need.
Check deliveries to verify order confirmation, piece count, damage, and acceptable quality.
Report and resolve any discrepancies or problems.
Ensure that credit is received for damaged or unsellable items, and coordinate returns to suppliers when applicable.
Report and resolve any discrepancies or problems.
Plan and maintain attractive, fully stocked, rotated and faced sections.
Coordinate stocking priorities with Grocery Manager and Stockroom Supervisor.
Ensure accurate, uniform, up-to-date department signs.
Provide product information to customers and staff via the Grocery Manager.
Assist in planning bi-weekly sale items based on NCG Co+op Deals, optimizing order quantities to build attractive and appropriate displays/end caps.
Assure items are accurately labeled with signs, PLU, shelf tags, and price labels.
Follow and understand UPC labeling.
Report price discrepancies to buyers & POS staff.
Take inventories of department stock as requested.
Check for back stock prior to shelving new product.
Keep back stock organized and properly labeled according to departmental guidelines.
Follow appropriate safety protocol for stocking and make sure all areas are maintained in a safe manner.
Perform other tasks assigned by supervisor or manager.
Place orders to ensure adequate supply without overstocking, following guidelines as directed by department Coordinators or Managers.
Coordinate returns and credit from suppliers where applicable.
Work with Grocery Manager in setting prices within guidelines to achieve margin and sales goals.
Work with department coordinators to bring in new products.
Maintain work and sales area in a clean, organized, and safe manner throughout the entire shift.
Conduct hourly floor monitoring to prevent hazards and ensure safety and cleanliness.
Follow all health and safety protocol according to EEFC policies and health code standards.
Follow storage and labeling procedures at all times per EEFC and health department standards.
Ensure accurate completion of daily cleaning tasks.
Empty trash and recycling, as needed throughout shift.
Operate all equipment in a safe and appropriate manner.
Safely use knives and other equipment following EEFC and café policies.
Maintain department equipment in working order.
Coordinate research and recommend equipment repair or replacement.
Follow appropriate safety protocol for stocking.
Assist in training new staff in established procedures pertaining to maintenance, sanitation, and safety.