Wellness Center Ambassador - Eatontown - Physician Practice

Hackensack Meridian Health • Eatontown, NJ

96d • $18

About The Position

The Wellness Center Ambassador serves as a welcoming host for the patients that visit the Health and Wellness Center. This position welcomes guests and greets them upon arrival, supports wayfinding as needed, provides clerical support to ensure a positive and tailored experience, checks in the patient or, when required, helps with a quick registration or scheduling. The Wellness Center Ambassador ensures the patient/visitor has a positive and cohesive experience throughout their visit.

Requirements

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of one year of working experience.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Highly resourceful, efficient, and organized with excellent interpersonal, verbal communication, problem-solving, and service recovery skills.
• Computer skills.
• Past experience with Matrix reporting environment.

Nice To Haves

• Associate's and/or Bachelor's degree.
• Minimum of one year of experience in front desk/reception or hospitality experience.
• Patient Advocacy Certification.
• Bilingual.

Responsibilities

• Welcomes all guests to the Health and Wellness Center by proactively greeting them using proper verbal and non-verbal communication.
• Remains visible and positions themself at the point of entry with a personal appearance that conveys confidence and professionalism.
• Greets patients and visitors in a prompt, courteous and helpful manner.
• Obtains and verifies demographic information when required.
• Directs patients to accurate locations or investigates the guest's needs to help facilitate registration, check in or scheduling.
• Escorts or arranges for escort for patients requiring a wheelchair to their location as necessary.
• Makes confirmation calls for patients, completes check in upon arrival, and announces the patient's arrival to registration or appropriate department.
• Answers telephone and facilitates calls in accordance with organizational and departmental standards.
• Enforces Access Control function by advising guests of the visiting and access policies.
• Completes event reports as needed.
• Explains parking options if needed and addresses concerns.
• Handles routine inquiries/issues, and directs patient complaints to appropriate individuals.
• Conducts environmental observations and follows up to address issues in area(s) of coverage.
• Serves as a resource to visitors waiting in area(s) of coverage.
• Ensures high department morale and smooth transition of work by maintaining a good working relationship with colleagues and volunteers.
• May be required to stand for all or part of shift and physically assist patients and visitors.
• Establishes a relationship with the patient to assure all matters are communicated and handled efficiently.
• Serves as a patient contact for clerical matters regarding patient care.
• Provides secretarial support as assigned.
• Schedules tests or appointments as needed or supports the patient with digital self-service.
• Provides support for receiving, mail, supplies, and restocking for all areas of Wellness Center.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid leave
• Tuition reimbursement
• Retirement benefits

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees