Wellness Associate

Terrapin Investment Fund 1, LLC•East Buffalo Township, PA

23h

About The Position

Terrapin is looking for a Wellness Associate to join our growing company. As a Clinton County, Penn.-based cannabis company, Terrapin is a pioneer in the emerging industry. Terrapin is a cultivator and processor of high-quality medical and recreational cannabis products with plans to open a retail footprint in Pennsylvania. With over 15 years of industry experience, Terrapin was licensed to operate in the Pennsylvania marketplace in 2017, growing to more than 200 employees. Retail expansion plans in Pennsylvania have created a need for a Wellness Associate. Wellness Associates are the face of the Medical Marijuana Industry that represent the mission and the goals of Terrapin Care Station while providing superior customer service and maintaining a level of product knowledge to meet the needs of the patient, while providing an education on the safe consumption of available products. They are also responsible for knowing the laws that govern a legal sale of marijuana in a medical setting to ensure that the business is operating within the confines of compliance. They are the last people in the seed-to-sale chain of production who have the task of delivering products while giving the customer the best experience Terrapin Care Station can provide.

Requirements

Must be able to pass state-mandated background checks and successfully complete the Department of Health's 2-hour training course
Must be organized and maintain a neat and clean work station
Ability to work in a fast-paced environment, to manage high stress situations, and to be flexible and adaptable when a situation requires it
Must be able to perform simple math
Must be willing to learn about new products and cannabinoids
Must be aware of and abide by all laws and compliance surrounding retail operations
Must possess a willingness to learn the effects and applications of concentrates and other THC infused products
Experience in the use of cannabis with a willingness to learn strain genetics, including their properties and effects
Is familiar with Windows, Microsoft Office and Google Drive
Must be able to operate the point-of-sale system and maintain accurate cash handling practices
Must have 1-year of cash handling experience
Must have 1-year of customer service experience
Experience frequently interacting with customers, fulfilling customer requests and addressing customer issues, questions, or suggestions
Must have reliable transportation to/from work

Responsibilities

A customer service professional, greeting all patients in a warm, sincere and helpful manner
Consistently delivers the ultimate customer experience in all facets from patient entry to exit; ensures each patient receives full attention during their transaction
Assists patients with choosing the right products according to their ailments
Ensures orders are fulfilled efficiently with 100% accuracy at all times
Abides by product handling procedures, including company safety and health policies as well as regulatory agency compliance
Checks patient IDs and conducts transactions at POS
Remains upright on their feet, particularly for sustained periods of time, up to 88% of the work day
Moves about on foot to accomplish tasks to meet customer/patient needs
Helps keep the store clean and tidy, including sweeping and mopping
Provides customer education about products and uses
Works with leadership to understand company goals and procedures
Other duties as assigned by management