Wellness Associate

Esperanza Health Center • Philadelphia, PA

12h • $16 - $17

About The Position

Wellness Associates work in our Fitness Center to help provide the best possible customer experience for our Fitness Center members and guests. They ensure the upkeep and safety of the gym environment, and together with the Fitness Manager work to achieve fitness expansion goals. Wellness Associates assist in participant enrollment and maintenance of memberships, recruitment, check-in/check-out services, provision of tours, maintaining fitness equipment and fitness instructor schedules.

Requirements

• Exceptional customer service skills
• Attention to detail, ability to multitask
• Demonstrated ability to work well with people of various ages, backgrounds, ethnicities and life experiences
• Serves all people in a Christ-like manner, with respect, humility and love.
• Basic knowledge of computer system usage
• High School Diploma or equivalent preferred
• Bilingual English/Spanish preferred
• Experience in serving in urban environments. Familiarity with Kensington community preferred
• CPR/AED certification preferred
• Previous sales or customer service experience preferred
• Wants to work in a Christian healthcare ministry with like-minded team members who are compelled by the love of Christ to offer care to all in need.

Responsibilities

• Guest Tours
• Greet every member with exceptional customer service.
• Execute all opening/closing operational procedures to ensure the club runs smoothly
• Effectively manage gym software and tracking systems
• Generate leads from daily calls, email, texts and more
• Actively participate in ensuring the club is safe and organized.
• Light cleaning/disinfecting of all gym areas, including shower room
• Assist fitness manager with recruitment/outreach to potential participants/members or with other promotions
• Collection of monies related to fitness membership, on-site purchases, or childcare
• Assist with conflict resolution, as needed
• Interact with other teams to meet Esperanza goals (e.g, Community Health and Wellness, Behavioral health, etc.)
• Maintain confidentiality regarding patient information

Benefits

• In accordance with the Philadelphia Promoting Healthy Families and Workplaces Ordinance, employees will accrue and may use paid sick time as required by law.
• Employees are eligible for holiday pay for Esperanza Health Center–recognized holidays only if the holiday falls on a day they are regularly scheduled to work.
• All other terms and conditions of employment are governed by Esperanza Health Center policies, which may be amended from time to time.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees