Wellness & Recovery Representative Location: Hybrid1: This role requires associates be in the office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Wellness & Recovery Representative is responsible for peer support, care coordination and/or care management activities focused on the Wellness and Recovery of members. How you will make an impact: Identifies opportunities for engagement of members and their families in forming a supportive, recovery network. Works collaboratively with formal systems, service providers and informal networks in pursuit of person-centric holistic approaches to care. Serves as a member advocate by sharing common experiences, engaging, educating and encouraging members to connect with support services, resources and advocacy assistance. Provides individualized member support in accordance with the care coordination plan. Provides members with opportunities to improve help-seeking behavior and foster trusting and supportive relationships. Acts as a resource for staff to support their decision making and problem solving. Initiates and maintains contact with assigned individuals and providers to determine member’s response to services.