Wellness and Recovery/Peer Specialist

Elevance Health-posted 1 day ago
Full-time • Entry Level
Remote • Nashville, TN
5,001-10,000 employees
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Wellness and Recovery Specialist Location: Virtual: This employee must live in Tennessee. This role enables associate to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Wellness and Recovery Representative is responsible for care coordination and/or care management activities focused on the Wellness and Recovery of members. How you will make an impact: Identifies opportunities for engagement of members and their families in forming a supportive, recovery network. Develops and implements provision of onsite psychiatric discharge planning education at Recovery and Resiliency sites. Collaborates with Stabilization Teams as a member advocate in discharge planning education, resolution of barriers, and service transitions. Acts as a resource for staff on decision making and problem solving. Initiates and maintains contact with assigned individuals and providers to determine member's response to services.

  • Identifies opportunities for engagement of members and their families in forming a supportive, recovery network.
  • Develops and implements provision of onsite psychiatric discharge planning education at Recovery and Resiliency sites.
  • Collaborates with Stabilization Teams as a member advocate in discharge planning education, resolution of barriers, and service transitions.
  • Acts as a resource for staff on decision making and problem solving.
  • Initiates and maintains contact with assigned individuals and providers to determine member's response to services.
  • Requires AA/AS and minimum of 2 years of experience in health services or behavioral health field or in a peer support services role; or any combination of education and experience, which would provide an equivalent background.
  • Peer Specialist Certification required.
  • Knowledge of care-coordination and case management concepts strongly preferred.
  • Motivational Interview key concepts strongly preferred.
  • Knowledge of substance use disorder treatment modalities and support systems preferred.
  • Use of technology, dual monitors, calling systems, Microsoft Outlook, Word, One Note, preferred.
  • Ability to learn complex computer systems and accessing data from multiple sources preferred.
  • One year experience working as a Peer Support Specialist, after receiving certification, or related equivalent experience.
  • Experience working with computers toggling back and forth through multiple screens.
  • Experience with researching resources.
  • Telephonic customer service
  • Knowledge of the Recovery process and the ability to facilitate recovery using established standardized mental health processes.
  • Knowledge and skill to teach and engage in basic problem-solving strategies to support individual clients in self-directed recovery.
  • Knowledge of the signs and symptoms of mental illness & substance use disorders.
  • Knowledge and skills sufficient to use community resources necessary for independent living and ability to teach those skills to other individuals with severe mental illness.
  • Knowledge of how to establish and sustain self-help (mutual support) and educational groups by soliciting input from the mental health consumers on their strengths and interests.
  • Proven experience in health coaching and motivational interviewing techniques.
  • Demonstrated ability to work proficiently across multiple computer platforms simultaneously.
  • Excellent typing skills with attention to detail.
  • Strong communication skills, both written and verbal.
  • We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
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