Wellness Advocate

Trinity Alliance of the Capital Region•Albany, NY

53d•$24

About The Position

Founded as a settlement house in 1912, Trinity Alliance of the Capital Region, Inc., offers a wide variety of resources and support tailored to meet the unmet needs of children, individuals, and families in the community we represent. From parenting and reading classes to food pantries, anti-violence initiatives, housing assistance and much more, Trinity seeks to comprehensively strengthen our community in ways where it needs it, when it needs it and how it needs it. In short, we fill gaps. We listen. We learn. We care. We take action! Trinity Alliance values: Collaboration, Growth, Justice, & Compassion. Our Mission To strengthen and support our community by providing comprehensive, compassionate services in partnership with our neighbors. Our Vision Trinity Alliance of the Capital Region will be a responsive agent for change, growth and healing, a community hub that not only leads but listens. Position Summary Wellness Advocates will establish trusting relationships with CDPHP members and their families while providing culturally competent, trauma-informed support and encouragement. Wellness Advocates will provide social care to members, assisting with areas such as housing, food insecurity, financial stability, among others that impact health care access and health outcomes. Activities will include engagement, relationship building, system navigation, advocacy, health literacy instruction, and outreach. Community members served through this program will be identified by CDPHP in the hospital setting or through a referral center.

Requirements

High school diploma or equivalent.
At least 3 years of positive work history
Strong computer skills required
Excellent crisis intervention, case management, and advocacy skills
Valid driver's license, insurance and good driving record

Nice To Haves

Some years of higher education preferred, but not required
Bilingual preferred

Responsibilities

Incorporate best practices regarding confidentiality into all job duties and communications in accordance with HIPAA, Trinity policies and procedures and other applicable regulations.
Conduct outreach to engage community members & complete comprehensive intakes consisting of social needs screenings that will drive service delivery.
Work collaboratively with referral sources, hospital discharge planners, and other members of the care team to coordinate service delivery.
Support the successful transition of identified members with social determinant of health needs back into the community post-discharge from hospital or emergency department.
Support members in closing gaps in care, as identified from clinical sources.
Strengthen member linkages to primary care and increase utilization of preventive care services.
Connect community members to appropriate wellness resources through referrals and follow up.
Provide access to social care including, but not limited to, arranging for transportation, advocacy at social service agencies, procuring food, and support with filling out applications.
Work cooperatively with other clinical/non-clinical personnel assigned to the same individual.
Maintain timely and accurate documentation in relevant electronic and paper-based platforms.
Perform any additional duties as assigned.