Wellness advisor

Massage Envy • Pompano Beach, FL

99d • $14 - $15

About The Position

At the Massage Envy Pompano Beach franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience.

Requirements

• Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products.
• People of integrity ready to champion the well-being of members, guests, and team members.
• Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
• Masters of customer service who makes everyone they interact with feel valued and supported.
• Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
• Great teammates who can work well with others in a fun and fast-paced environment.
• Supporters of total body care with a general knowledge of massage and skin care services.

Nice To Haves

• Previous retail or sales experience.
• Previous customer service experience.

Responsibilities

• Help clients understand the benefits of regular massage, skin care and stretch.
• Establish relationships with members and guests to grow and retain a client base.
• Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.
• Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment.
• Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases.
• Driving member retention through outreach via phone and email to current members.
• Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
• Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

Benefits

• Competitive base pay of $14-15/hour plus bonuses and commissions.
• Flexible schedules - one weekend shift required.
• Employee Assistance Program.
• Employee referral bonus program.
• Supplemental dental, vision, accident, hospital medical plans.
• Company sponsored Tele-Health for all employees and employee’s household members.
• Employee Massage Envy Membership including 1-hour service of your choice per month and additional services at a discounted rate.

What This Job Offers

• Education Level: High school or GED