Wellness Abassador

Method Co.•Atlanta, GA

83d•Onsite

About The Position

The Wellness Ambassador at our luxury hotel is responsible for providing exceptional service to guests utilizing the gym, spa services, grab-and-go food and beverage items, and locker rooms. This role requires a friendly and professional demeanor, excellent customer service skills, and the ability to manage multiple tasks efficiently. The Wellness Ambassador will ensure guests have a seamless and enjoyable experience, from check-in to check-out.

Requirements

High school diploma or equivalent.
Previous experience in a customer service role, preferably in a luxury hotel or spa environment.
Strong interpersonal and communication skills.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficiency in Microsoft Office applications and hotel management software.
Excellent organizational skills and attention to detail.
Ability to stand for long periods and perform light physical tasks.
Flexibility to work varied shifts, including weekends and holidays.

Nice To Haves

Knowledge of gym equipment, spa services, and food and beverage handling is a plus.

Responsibilities

Greet and welcome guests to the gym, spa, and locker room areas, providing a warm and inviting atmosphere.
Assist guests with check-in and check-out processes for gym and spa services, ensuring smooth and efficient service.
Answer inquiries about gym facilities, spa services, food and beverage options, and locker room amenities, providing accurate and helpful information.
Manage reservations for spa services, coordinating with spa staff to ensure availability and guest satisfaction.
Handle transactions for grab-and-go food and beverage items, maintaining accurate records and ensuring proper cash handling.
Monitor the cleanliness and organization of the gym, spa, and locker room areas, ensuring all areas meet the hotel's high standards.
Address guest concerns or complaints promptly and professionally, striving to resolve issues to the guest's satisfaction.
Maintain an inventory of spa products, towels, and other amenities, coordinating with the housekeeping and purchasing departments to ensure adequate supplies.
Assist with the organization and execution of special events or promotions in the gym and spa areas.
Ensure compliance with health and safety regulations, including proper sanitation and hygiene practices.
Perform other duties as assigned by the Director of Fitness and Wellness Managers.