Wellington, KS: Guest Services Agent - Baymont by Wyndham

Avantic Lodging Enterprises • Wellington, KS

243d

About The Position

Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Requirements

• High School diploma or equivalent required.
• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• Ability to multi-task and be detail-oriented.
• Ability to problem solve in order to effectively deal with internal and external customers.
• Must be able to convey information and ideas clearly.
• Must be effective in handling problems in the workplace.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Responsibilities

• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Maintain regular attendance in compliance with Avantic Lodging Enterprises standards.
• Comply at all times with Avantic Lodging Enterprises standards and regulations to encourage safe and efficient hotel operations.
• Greet and welcome all guests approaching the Front Desk in accordance with Avantic Lodging Enterprises standards.
• Maintain proper operation of the telephone switchboard and ensure that all Avantic Lodging Enterprises performance standards are met.
• Handle requests for information, mail and messages in an efficient and courteous manner.
• Answer guest inquiries about hotel service, facilities and hours of operation.
• Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
• Follow all Avantic Lodging Enterprises credit policies.
• Be aware of all rates, packages and special promotions.
• Obtain all necessary information when taking room reservations and follow rate quoting scenario.
• Have knowledge of and assist in emergency procedures as required.
• Handle check-ins and check-outs in a friendly, efficient and courteous manner.
• Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
• Attend meetings as required by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED