Wellington, KS: Guest Services Agent - Baymont by Wyndham
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About The Position
The Guest Services Agent at Baymont by Wyndham plays a crucial role in ensuring a positive experience for guests from the moment they arrive until their departure. This position involves greeting and registering guests, providing outstanding service throughout their stay, and settling accounts upon completion of their visit. The Guest Services Agent is responsible for a variety of tasks including making and modifying reservations, operating the hotel switchboard, and performing concierge duties. The ideal candidate will be dedicated to delivering exceptional customer service, maintaining a friendly demeanor, and maximizing room revenue and occupancy rates. In this role, the Guest Services Agent must approach all interactions with guests and associates in a friendly, service-oriented manner. They are expected to maintain high standards of personal appearance and grooming, comply with company policies, and ensure efficient hotel operations. The agent will handle guest inquiries regarding hotel services, facilities, and local attractions, and must be knowledgeable about rates, packages, and special promotions. Additionally, they will be responsible for managing check-ins and check-outs in a courteous and efficient manner, ensuring that all guests feel welcomed and valued. The position requires the ability to work well under pressure, multi-task effectively, and solve problems as they arise. Guest Services Agents must also be able to communicate clearly and effectively, both verbally and in writing, and maintain composure in stressful situations. This role is essential in creating a warm and inviting atmosphere for guests, ensuring that their needs are met and that they have a memorable stay at the hotel.
