Wellbeing Coordinator

Auberge Collection•Napa, CA

8h•$22

About The Position

Join our team as a Wellbeing Coordinator and become one of the authors of our story. The Wellbeing Coordinator provides an exceptional environment in spa, fitness and retail to enhance the guests visit. Schedules treatments, meet and greet guests, sell merchandise and check on fitness areas. Maintain the Spa and Fitness Center areas in a spotless condition and maintain the common areas of the spa in between appointments. Knowledge of all aspects of the treatments and the ability to recommend and suggestive selling. Process spa reservations, billing, and meet and greet all guests as they arrive and depart from their treatments. Support all aspects of retail: Guest assistance, product display, suggestive selling, and merchandising. Handle guest complaints or problems immediately, ensuring guest satisfaction. Communicate all of the above to management to ensure communication to all necessary departments. Use good judgement and maintain discretion and diplomacy while performing job duties. Participate in all designated programs, meetings, and training. The starting range for this position is $21.50. This is the pay rate for this position that Stanly Ranch reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Requirements

RBS - Alcohol Training Certification Required
Ability to work in a fast-paced environment with an outgoing team
Possess excellent communication style and skills

Nice To Haves

Prior customer service experience/luxury hospitality experience preferred
Combination of education and work experience

Responsibilities

Provide an exceptional environment in spa, fitness and retail to enhance the guests visit
Schedule treatments
Meet and greet guests
Sell merchandise
Check on fitness areas
Maintain the Spa and Fitness Center areas in a spotless condition
Maintain the common areas of the spa in between appointments
Recommend treatments
Suggestive selling
Process spa reservations
Billing
Support all aspects of retail: Guest assistance, product display, suggestive selling, and merchandising
Handle guest complaints or problems immediately, ensuring guest satisfaction
Communicate all of the above to management to ensure communication to all necessary departments
Use good judgement and maintain discretion and diplomacy while performing job duties
Participate in all designated programs, meetings, and training