Well Guide

Well • Chapel Hill, NC

8d • $24 - $24 • Onsite

About The Position

The role of Well’s Member Services team is to create frictionless experiences for our members and help them achieve their best health. At Well, our members are at the core of everything we do. Our offices may resemble a contact center, but we are so much more than that! We are seeking to forge sustained relationships with our members by serving them with empathy, and we are looking for team members who are excited to join our efforts to pursue this goal! We’re looking for a dynamic and collaborative Well Guide (Member Services Support) with a passion for health and wellness who is dedicated to delivering world class experiences for our members. This role requires a team player with an entrepreneurial spirit and a can-do attitude. No request from our members is too small. Simply stated, we are here to serve them and help them achieve their best health, and you are here to engage them and exceed their expectations. As a Well Guide, you will be part of a diverse team focused on ensuring our members have a smooth and positive interaction with Well, answering questions related to medical benefits, coaching our members to set and obtain their health goals, and helping them navigate the healthcare system. You will report to a Member Services Supervisor and be a valuable part of the dynamic, member-first and collaborative culture of the Well team.

Requirements

• Customer experience preferred but not required.
• You are passionate about health and wellness.
• Excellent verbal and written communication skills with a positive, empathetic, genuine and professional communication style.
• You are a team player - you’ve demonstrated an ability and passion for collaborating with others to achieve goals.
• You can quickly and thoroughly solve problems.
• You are adaptable and thrive in a coaching environment.
• You find value in opportunities where you are able to learn and grow.
• You have experience in navigating computer systems like g-suite / Ticketing / CRM systems.
• Availability to work an 8-hour shift

Responsibilities

• Participate in an initial onboarding process that sets you up for success as a front line team member and provides you with career-enhancing professional skills
• Work towards building sustained and meaningful relationships between members and Well via multiple communication channels (e.g., phone, email, and chat)
• Become a subject matter expert and coach in helping members navigate healthcare and set and achieve their own health and wellness goals.
• Coach our members through various activities that drive engagement and optimal health outcomes for our members.
• Collaborate with other team members, including nurses and other specialists as needed to address a member's needs.
• Take personal responsibility for keeping all Well systems and data, including sensitive member data, secure and safe, according to Well data and security policies and HIPAA guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees