Welcome Station Attendant

Leroy Springs & Company INC•Fort Mill, SC

17d

About The Position

Welcomes and assist members and visiting guests of the Anne Springs Greenway in a friendly, efficient and courteous manner leaving a favorable impression. Under limited supervision, routine work is performed independently. Some evenings and weekends are required. 15-25 hours per week.

Requirements

Excellent customer service skills
Above average public relations skills, effective interpersonal and communication skills; ability to work with a wide variety of people (staff, members visiting guest) and circumstances using tact, patience, courtesy, and professionalism
Ability to maintain self-control and composure when in a difficult situation and/or dealing with an irate customer
Knowledgeable of ASC Greenway property, programs and offerings
Computer skills, use of IPad with Square
Detail-oriented with ability to manage multiple talks on tight timelines
Reliable, dependable, professional and trustworthy
Ability to function effectively under stress-related factors consistent with the position
Ability and willingness to be trained on new techniques and jobs
Previous cash handling experience
First Aid/CPR certification; will train

Nice To Haves

College degree desired or equivalent experience in the customer service field

Responsibilities

Verifies membership status (visiting members); encourage and sell new/renew memberships
Collects daily use fees; accepts registrations; performs point-of-sale transactions at special events
Operates computer software to process memberships, program registrations and point of sale transactions
Communicates information about programs, special events, Greenway use policies and procedures
Performs opening and closing responsibilities; utilizes proper cash handling processes
Greets guests and provides excellent customer service in a tactful, professional and pleasant manner
Disseminates information about the ASC Greenway policies, procedures, programs, scheduled events and activities
Maintains work areas and lobby area in a clean and organized manner
Communicates any problems, concerns or suggestions to supervisor in a professional and timely manner
Opening staff responsible for completing facility walk-through before open for business; reports any facility needs
Attends scheduled staff meetings and trainings
Recognizes and promptly responds to safety hazards and emergency situations
Closing staff responsible for shutting down computer workstations and locking all exterior doors
Adheres to all Company policies, procedures and standards set by the Company
Other duties as assigned