Welcome Station Attendant

Leroy Springs & Company INC•Fort Mill, SC
17d

About The Position

Welcomes and assist members and visiting guests of the Anne Springs Greenway in a friendly, efficient and courteous manner leaving a favorable impression. Under limited supervision, routine work is performed independently. Some evenings and weekends are required. 15-25 hours per week.

Requirements

  • Excellent customer service skills
  • Above average public relations skills, effective interpersonal and communication skills; ability to work with a wide variety of people (staff, members visiting guest) and circumstances using tact, patience, courtesy, and professionalism
  • Ability to maintain self-control and composure when in a difficult situation and/or dealing with an irate customer
  • Knowledgeable of ASC Greenway property, programs and offerings
  • Computer skills, use of IPad with Square
  • Detail-oriented with ability to manage multiple talks on tight timelines
  • Reliable, dependable, professional and trustworthy
  • Ability to function effectively under stress-related factors consistent with the position
  • Ability and willingness to be trained on new techniques and jobs
  • Previous cash handling experience
  • First Aid/CPR certification; will train

Nice To Haves

  • College degree desired or equivalent experience in the customer service field

Responsibilities

  • Verifies membership status (visiting members); encourage and sell new/renew memberships
  • Collects daily use fees; accepts registrations; performs point-of-sale transactions at special events
  • Operates computer software to process memberships, program registrations and point of sale transactions
  • Communicates information about programs, special events, Greenway use policies and procedures
  • Performs opening and closing responsibilities; utilizes proper cash handling processes
  • Greets guests and provides excellent customer service in a tactful, professional and pleasant manner
  • Disseminates information about the ASC Greenway policies, procedures, programs, scheduled events and activities
  • Maintains work areas and lobby area in a clean and organized manner
  • Communicates any problems, concerns or suggestions to supervisor in a professional and timely manner
  • Opening staff responsible for completing facility walk-through before open for business; reports any facility needs
  • Attends scheduled staff meetings and trainings
  • Recognizes and promptly responds to safety hazards and emergency situations
  • Closing staff responsible for shutting down computer workstations and locking all exterior doors
  • Adheres to all Company policies, procedures and standards set by the Company
  • Other duties as assigned
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