Welcome Navigator

AtlantiCare•Atlantic City, NJ

3d•Onsite

About The Position

The Welcome Navigator plays a vital role in delivering exceptional customer service to patients, visitors, team members, and the broader community as they interact with the hospital's Welcome Desks. This position is central to ensuring that all who seek information or assistance receive the highest standard of care and support. Key responsibilities include managing the check-in and check-out process for visitors using the Visitor Management System, accurately searching for patient information within the database, and facilitating the distribution of parking vouchers. The Welcome Navigator is proactive in anticipating customer needs, maintaining a professional and polished appearance, and consistently representing the team and the organization in a positive manner. A critical aspect of this role is contributing to the safety and security of all who visit AtlantiCare properties. The Welcome Navigator is instrumental in upholding a warm and welcoming environment at the Welcome Desks at all times. By providing top-tier customer service, participating in performance improvement initiatives, and fostering a spirit of teamwork and cooperation, this position significantly contributes to delivering exceptional experiences for every individual, every time they engage with our facilities.

Requirements

High School diploma required, or equivalent required.
prior experience in a customer service or hospitality role, preferably within a healthcare or high-traffic public environment
Experience with visitor management systems, patient databases, and front desk operations is essential.
demonstrate a history of providing exceptional customer service
maintaining a professional demeanor
working collaboratively within a team
anticipating customer needs
handling sensitive information with confidentiality
contributing to a safe and welcoming environment
Strong communication skills
commitment to creating positive experiences

Responsibilities

managing the check-in and check-out process for visitors using the Visitor Management System
accurately searching for patient information within the database
facilitating the distribution of parking vouchers
anticipating customer needs
maintaining a professional and polished appearance
representing the team and the organization in a positive manner
contributing to the safety and security of all who visit AtlantiCare properties
upholding a warm and welcoming environment at the Welcome Desks at all times
participating in performance improvement initiatives
fostering a spirit of teamwork and cooperation