WELCOME INFORMATION DESK - GOLD TEAM ASSOCIATE (Part Time)

University of Missouri • Columbia, MO

405d • $29,120 - $44,054

About The Position

The Welcome Information Desk - Gold Team Associate is a part-time role at MU Health Care focused on providing exceptional customer service to visitors and patients. The position involves greeting individuals warmly, assisting them with their needs, and ensuring a safe and welcoming environment. The associate will guide patients and visitors through the facility, help with transportation arrangements, and provide local recommendations, all while fostering positive relationships with hospital staff and leadership.

Requirements

• Two (2) years of experience interacting with the public. Education may be used in lieu of work experience.

Responsibilities

• Cordially greet visitors and patients upon arrival.
• Ascertain patients' and/or visitors' needs, answer questions, give directions, and assist them accordingly to obtain wheelchairs or other services as needed.
• Escort, transport, and assist patients/visitors who need help to their destination within the hospital.
• Help patients and visitors with taxis/rideshare or other transportation needs, hotels, restaurants, local events and attractions, and access to the internet.
• Manage visitor and patient safety guidelines at facility entrances.
• Build positive relationships with hospital leadership, physicians, nurses, and staff.
• Complete employee, vendor, and visitor verification processes and issue identification badges per facility policies.
• Assist vendors as needed.
• May complete unit/department specific duties as outlined in department documents.

Benefits

• Health, vision, and dental insurance coverage starting day one
• Generous paid leave and paid time off, including nine holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels, and more

What This Job Offers

• Job Type: Part-time
• Industry: Educational Services
• Education Level: No Education Listed