WELCOME EXPERIENCE AMBASSADOR

Compass Group

9d•$26 - $28•Onsite

About The Position

The Welcome Experience Ambassador will serve as a member of our workplace location services team that will provide top-tier customer support, efficient service and develop organized processes for the day-to-day operations. This role is responsible for a wide range of services that include hospitality, internal and external customer support and general administrative services. The WEA develops daily relationships with clients and vendors, uses a reservation tool to provide a hoteling experience for customers and assists clients with guest badges etc.

Requirements

HS Diploma
High level of professionalism with a good executive presence-demonstrating pose and calm demeanor
High level of energy and passion for hospitality, creating engaging dynamic guest experiences
Minimum of 3 years hospitality or customer service experience in hotel, restaurant, conference services & event management or corporate functions setting
Experience independently completing a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, floor operations support, space utilization management or other location services.
Ability to manage relationships with internal leadership
Excellent customer service skills
Willingness and aptitude to learn new skills
Demonstrated teamwork and collaboration in a professional setting; either military or civilian
Great communication skills (written and oral)
Great organizational, multi-tasking, and time-management skills
Responsive, flexible, adaptable
Great interpersonal skills
Comfortable with technology
Critical thinking and problem-solving skills
Proactive, self-starter
Forward thinking
Seeks out challenges and opportunities to grow

Responsibilities

Greet/direct employees and visitors, assist with check-in, answer general inquiries, assist in resolving issues/concerns or direct them to the appropriate resource.
Manage on-site workspace reservations, including optimizing and prioritizing space requests.
Support a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, on-site meeting and event coordination, space utilization management or other location services.
May stock and maintain appearance of general use areas (e.g., copy rooms, coffee/vending areas, etc.).
May provide basic technical support for standard office equipment (e.g., copiers and printers).
May act as a point of contact for external providers (e.g., shredding contractor, vending/coffee supplier, cleaning contractors).
May contribute to the preparation of daily, weekly, and monthly reports.
May assist with customer retrieval, return and/or destruction of documents, according to archival guidelines.
May perform administrative duties according to location guidelines including assisting local EA’s to perform on-site duties as requested.
May carry out instructions for security, fire, health, and safety and maintain records.