Welcome Desk (Front Desk Entry Level) Attendant

Village Clubs•Phoenix, AZ

10h•Onsite

About The Position

The Village Health Clubs and Spas are premier healthy lifestyle clubs where we encourage and foster a work life balance and healthy living. We offer a fun environment designed to promote health and wellness for members and employees alike. Our uniquely social culture makes us a great choice for employees who want to share their passion for health and fitness. We offer beautiful facilities, state-of-the-art equipment, and dynamic programming, but what really sets us apart is our team of positive, friendly staff at each location. Our employees encourage one another, working together to create a comfortable, welcoming atmosphere for everyone we encounter. Our culture statement gets right to the point: “As one we have fun and get it done!” Join our team today and experience the Village Way for yourself. Please ensure that you include your availability. Ideal candidate: Is ENERGETIC AND HAS HOSPITALITY/CUSTOMER SERVICE EXPERIENCE. CAN WORK MORNINGS, NIGHTS & WEEKENDS ALL EMPLOYEES GET FREE HEALTH CLUB MEMBERSHIP Camelback: Scroll down towards the bottom of the page and then please click on the photos to see them full screen. https://villageclubs.com/membership-village-health-clubs/view-all-locations/camelback-village-racquet-health-club-village-clubs-and-spas/ Job Summary To exceed guest expectations by being enthusiastic and helpful and to create a welcome home atmosphere for members and guests. Incorporate the Village Standards: People, Places and Programs everyone/every time/everywhere

Requirements

Ability to operate multi-line telephone systems
Outstanding customer/guest service/ skills with a friendly, enthusiastic, and helpful demeanor.
Understanding of court reservation systems
Must be 18 years or older and have high diploma or GED
Must possess basic computer/data entry skills.
Obtain CPR certification within 30 days of hire through company training
Ability to multi-task

Nice To Haves

Prior high-end health club/hospitality or related industry experience
Prior credit card/cash handling
Understanding of court reservation systems
Bilingual a plus

Responsibilities

Attract and Retain members by consistently providing excellent customer service
Responsible for interacting with employees, members and guests in a manner aligned with the People, Places and Programs components of the Village Standards
Present a professional, positive image that reflects well on the organization.
Greet and check in members with sincere hospitality and effective communication skills
Responsible for having general knowledge of the club, amenities, programs, and useful information about the area
Responsible for handling and recording cash and non-cash transactions
Providing exceptional customer/ guest service and acting in a friendly/ helpful manner at all times.
Handle guest complaints in a timely manner, and direct guest questions or concerns to the correct individuals
Assist members in signing up for programs and activities.
Answer all phones and direct calls to appropriate staff
Maintain clean and safe front desk area and any other related areas
Assist membership where possible to help ensure their successful operation.
Handle credit card/cash transactions
Take member reservations for tennis, squash and racquet courts
Other duties as assigned.