Welcome Desk Coordinator - Dover

YMCA of the Roses•Dover Township, PA

1d•Onsite

About The Position

The Dover YMCA is seeking a full-time Welcome Desk Coordinator to oversee daily front desk operations. This role ensures exceptional member service, supports team members, and helps create a positive, welcoming environment for all. Typical schedule is 8:45 AM–4:45 PM, with flexibility based on coverage needs. POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Welcome Desk Coordinator will provide leadership to the Welcome Desk Staff to ensure consistent, superior service procedures to maximize member and program enrollment. The Welcome Desk Coordinator will deliver professional member service, relationship building, and sales skills to create a welcoming environment. OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Requirements

Must have 1 year as a Welcome Desk Associate OR 3 years of customer service experience
High school diploma or GED certification
Proficient computer skills
Skills in problem solving, relationship building and communications
Ability to work calmly under all conditions
Use independent initiative and thinking
Work well in a team setting
Ability to multi-task
Obtain Criminal background check, Child Abuse Clearance, and FBI fingerprint clearance
Adult and Pediatric CPR, first aid and AED
Complete Listen First training within one year of employment

Nice To Haves

Bi-lingual English/Spanish ability is a plus
Previous experience in service-oriented or sales environment required

Responsibilities

Must perform all duties of the Welcome Desk Associate according to Welcome Desk Associate job description.
Work with limited supervision to coordinate duties of the Welcome Desk Associate and Childwatch team under the direction of the Membership Director.
Assists with training and/or scheduling Welcome Desk Associate staff.
Assists in delegating/overseeing work from the Membership Director to Welcome Desk Associate staff.
Assists with ordering/maintaining Welcome Desk supplies.
Able to perform back office functions such as membership data entry.
Assists with new member sales strategies, including tracking tours and sending follow up post cards, and member promotions.
Coordinates monthly membership connection thank you calls to renewing members and query non-renewals.
Assist in keeping member files up to date.
Assists with coordinating invoices and annual membership renewals.
May assist with generating Third Party Billing reports (Silver & Fit, SilverSneakers and Renew Active)
Assists with collection of outstanding membership balances.
Assists Membership Director in reaching monthly goals for numbers for prospects toured and new members enrolled.
Assists with updating email address mailing lists.
May assist with invoicing locker rentals and facility rentals or delegates to appropriate Welcome Desk Associate.
Maintains professionalism and supports a safe, clean, and organized work environment to ensure positive image of YMCA.
Assists with providing up to date information on bulletin boards and magazine rack.
Provide leadership for an effective tour and enrollment procedure via desk staff.
Help with other tasks as assigned including bulk mailings, membership campaigns, Quality 1st Program, membership promotions, open houses, and other assignments for the good of the YMCA.
Work with wellness staff, Childwatch and Youth/Family staff to ensure the programs and services are providing a quality membership experience.
Work with wellness staff to be knowledgeable regarding wellness equipment, classes and personal training to answer potential member and member questions/concerns.
Responsible for assisting with annual support campaign and articulating to members to increase awareness and participation.
Act as the membership contact in the absence of the Director.