Welcome Desk Associate

JCCs of North America • Tenafly, NJ

90d

About The Position

We are looking for an enthusiastic customer service driven Welcome Desk team member to join us. This position provides front-line service and is the first point of contact for members and the larger community entering our facilities. This staff member will serve as an integral part of the Health & Wellness team and play a crucial role for the entire organization. Staff are responsible for welcoming and checking in members, answering phones, managing customer issues and requests including technological support, processing sales, facilitating COVID -19 screening, and providing administrative support to the Health & Wellness team.

Requirements

• Prior experience or passion for customer service or hospitality
• Ability to work and multi-task in a fast-paced environment as part of a team
• Display strong customer service skills with a positive and welcoming attitude
• Possess effective communication, organizational and interpersonal skills
• Computer skills and knowledge of relevant software (Microsoft Office Suite)
• Able to work consistent schedule either mornings, evenings, and/or Sundays
• Current CPR, First Aid, and AED certification (on-site training provided as needed)

Responsibilities

• Facilitate an exceptional experience for the JCC Community through warm greetings, customer service, and smooth check in processes
• Create memorable experiences for members, anticipating and accommodating their needs
• Assist members with the JCCOTP App and website
• Troubleshoot member issues and facilitate communication between supervisors
• Manage and maintain the courtesy desks in a clean and presentable form
• Be actively engaged in 'cross selling' the other key revenue components of the Kaplen JCC to members/guests
• Knowledge of JCC emergency, security, and safety protocols
• Other duties as needed
• Comfortable standing or sitting for lengthy periods
• Process financial transactions as needed
• Moderate-extended use of computer screen, right or left-hand use, typing
• Frequent use of cleaning chemicals

What This Job Offers

• Job Type: Part-time
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations