Welcome Center Staff - Downtown Boise YMCA

YMCA • Boise, ID

401d • $28,392 - $31,200

About The Position

The Welcome Center Staff at the Downtown Boise YMCA plays a crucial role in creating a friendly and welcoming atmosphere for all members and guests. This part-time position involves engaging with the community, providing information about YMCA programs, and assisting with membership services while ensuring a positive experience for everyone who enters the facility.

Requirements

• Previous customer service, sales, or related experience.
• Basic computer and office skills.
• Ability to engage others in conversations and make all people feel welcome.
• Ability to respond calmly and quickly to safety and emergency situations.
• Good interpersonal and communication skills, being sensitive, adaptable, professional, and articulate.

Responsibilities

• Develop intentional relationships and engage members to deepen their relationship to the Y Cause, supporting them in meeting the seven Cause Measurement goals.
• Serve as a point of contact for members, staff, volunteers, vendors, and guests, providing accurate information about Y programs, membership, financial assistance, and policies.
• Assist in connecting members to appropriate Y staff and programs.
• Use databases and software to create memberships, complete program registration, update member information, and check-in members and guests, maintaining confidentiality.
• Perform financial transactions accurately and maintain a balanced till.
• Resolve member concerns, conflicts, and safety issues, following cancellation-saves procedures.
• Offer financial assistance in response to program and membership inquiries.
• Field and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.
• Record all accident/incident reports and participant statistics as required by supervisor, reacting immediately to member comments/concerns.

Benefits

• Part-time flexible schedule averaging 10-15 hours per week.
• Opportunity to work in a community-focused environment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: No Education Listed