Welcome Center Representative

YMCA of Greater Boston-posted 5 months ago

Part-time • Entry Level

Woburn, MA

1,001-5,000 employees

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Join our cause-driven and customer-service-focused YMCA Membership Sales & Service Team today! Under the supervision of the Director of Membership Sales & Service, the Welcome Center Representative will manage member check-in and adherence to safety protocols, conduct membership and program sales, take telephone calls, regulate YMCA lobby traffic, provide all membership and program information, and be informed of and execute all YMCA policies and procedures. Part-Time Hours Available: Weekday Afternoons/Evenings, Weekends.

Present a welcoming and friendly demeanor when greeting and serving members and program participants
Arrive on time, ready to begin work at scheduled start of your shift, dressed in uniform with YMCA name tag
Enforce YMCA safety and membership policies at all times
Ability to work independently and to problem solve to serve our Y members
Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts
Conduct prospective member tours, as needed
Take member and non-member phone calls per YMCA policies
Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff
Perform responsibilities such as; cashing out, balancing daily transactions, and dropping envelopes in safe
Maintain an orderly and neat workspace during your shift and clean up when leaving
Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim
Attend all staff meetings and be able to work as a team player
Perform all other duties as assigned

Excellent member service skills
Ability to multitask and work in a fast-paced environment
Strong communication skills
Ability to problem solve independently
Willingness to work flexible hours including weekends

Experience in customer service
Knowledge of YMCA programs and policies

FREE YMCA Membership for you
Discount on Specialty Programs like Personal Training and Swimming Lessons
Discounted or FREE family membership
Robust Retirement Plan up to 10% (see eligibility requirement)
Health, Dental, and Vision Benefit Package
Vacation and Sick Time (PT receive sick time)

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