Welcome Center Representative

Alfond Youth and Community Center•Waterville, ME

7d•$15•Onsite

About The Position

Be the Face of the Fun at the AYCC! Think this is just a front desk job? Think again. As a Welcome Center Representative , you’re the first smile members see, the go-to problem solver, and the person who keeps everything running smoothly behind the scenes. From helping families sign up for programs to giving tours, answering questions, and making every guest feel at home—you’re at the heart of the AYCC experience. If you love connecting with people, thrive in a fast-paced environment, and enjoy juggling a variety of tasks (with a smile!), this role is your chance to make a real impact every single day. ESSENTIAL FUNCTIONS: Ensure exceptional customer service and engagement for all members and guests at the AYCC. Welcome and direct visitors both in person and via the phone, process program and membership registrations, and otherwise provide a welcoming atmosphere for all patrons. Greet the public, answer the telephone, and provide accurate program information in a positive, friendly, knowledgeable, and helpful manner. Regularly check company email and respond as required. Process visitor transactions, membership registrations & renewals. Verify active membership upon member’s arrival. Monitor member facility access. Provide facility tours to prospective members, donors, and other guests. Control the vestibule and lobby areas by providing assistance to patrons and directing children as needed. Monitor the cameras for any unusual behaviors or activities. Assist and direct members in emergency situations. Process payments, make change and write/print receipts accurately. Reconcile cash, checks, and credit card swipes to sales reports at the end of each shift. Maintain current facility schedules and registration information (pools, classes, Adventure Playland) at Welcome Center. Keep the Welcome Center and AYCC Store neat, clean, and organized. File paperwork and perform data entry as needed.

Requirements

Strong customer service skills
Ability to communicate pleasantly with a variety of people; children and adults.
Maintain confidentiality.
Ability to multi-task and be flexible with work assignments
Detail orientation
Understand, interpret, and articulate the AYCC’s mission and programs.
Ability to develop relationships with patrons and staff members.
Deadline oriented
High School Diploma or GED required.
Minimum of 1-2 years related experience in Customer Service.
Knowledge of computer and data systems and reporting; Proficient in MS Office Suite and computer software programs.

Responsibilities

Ensure exceptional customer service and engagement for all members and guests at the AYCC.
Welcome and direct visitors both in person and via the phone, process program and membership registrations, and otherwise provide a welcoming atmosphere for all patrons.
Greet the public, answer the telephone, and provide accurate program information in a positive, friendly, knowledgeable, and helpful manner.
Regularly check company email and respond as required.
Process visitor transactions, membership registrations & renewals.
Verify active membership upon member’s arrival.
Monitor member facility access.
Provide facility tours to prospective members, donors, and other guests.
Control the vestibule and lobby areas by providing assistance to patrons and directing children as needed.
Monitor the cameras for any unusual behaviors or activities.
Assist and direct members in emergency situations.
Process payments, make change and write/print receipts accurately.
Reconcile cash, checks, and credit card swipes to sales reports at the end of each shift.
Maintain current facility schedules and registration information (pools, classes, Adventure Playland) at Welcome Center.
Keep the Welcome Center and AYCC Store neat, clean, and organized.
File paperwork and perform data entry as needed.