Welcome Center Rep

Hilton Grand Vacations • Orlando, FL

4d

About The Position

As a Welcome Center Representative, you will assist in checking in Mini-Vac clients as well as support manifesting OPC tours. Our Representatives provide information for hotel reservations for Mini-Vac clients. In addition, our team assist in booking tours, creating reservations in Concierge, updating client accounts, confirming hotel rooms, handling customer issues, and driving retail and hotel sales.

Responsibilities

• Book, modify and service reservations for our guests and communicate effectively.
• Confirm & qualify each incoming guest for their presentation.
• Report on tour reconciliations at varying times throughout the day to appropriate departments.
• Reschedule any mini vac tours that were missed or no showed for their tour.
• Answering any questions from owners or non-owners concerning their reservations.
• Address any special needs that owners and non-owners may have.
• Greet non-owners/ guests who arrive for their vacation.
• Go over qualifications with the guests at the time of booking, confirming and during check-in.
• Supply guests with local information, maps to their hotels and the surrounding area.
• Selling Busch Gardens/ Scuppers tickets and any tickets that may enhance the guest’s vacation.
• Report on arrivals, no shows, tour invites, late arrivals, and daily room/ Inhouse booking activity daily.

Benefits

• 401(k)
• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Employee discounts and much, much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed