Welcome Center Rep

Hilton Grand Vacations•Orlando, FL

About The Position

As a Welcome Center Representative, you will assist in checking in Mini-Vac clients as well as support manifesting OPC tours. Our Representatives provide information for hotel reservations for Mini-Vac clients. In addition, our team assist in booking tours, creating reservations in Concierge, updating client accounts, confirming hotel rooms, handling customer issues, and driving retail and hotel sales. Job Description: As a Welcome Center Representative, you will assist in checking in Mini-Vac clients as well as support manifesting OPC tours. Our Representatives provide information for hotel reservations for Mini-Vac clients. In addition, our team assist in booking tours, creating reservations in Concierge, updating client accounts, confirming hotel rooms, handling customer issues, and driving retail and hotel sales.

Responsibilities

Book, modify and service reservations for our guests and communicate effectively.
Confirm & qualify each incoming guest for their presentation.
Report on tour reconciliations at varying times throughout the day to appropriate departments.
Reschedule any mini vac tours that were missed or no showed for their tour.
Answering any questions from owners or non-owners concerning their reservations.
Address any special needs that owners and non-owners may have.
Greet non-owners/ guests who arrive for their vacation.
Go over qualifications with the guests at the time of booking, confirming and during check-in.
Supply guests with local information, maps to their hotels and the surrounding area.
Selling Busch Gardens/ Scuppers tickets and any tickets that may enhance the guest’s vacation.
Report on arrivals, no shows, tour invites, late arrivals, and daily room/ Inhouse booking activity daily.