Welcome Center Coordinator

UIOWA • Iowa City, IA

7d

About The Position

The Welcome Center Coordinator provides frontline operational and administrative support to ensure consistent, high‑quality service delivery within the Welcome Center and across assigned Human Resources functions. This role serves as a first point of contact for faculty, staff, students, and visitors, offering professional reception services, accurate information, and effective triage of inquiries in accordance with established procedures. The position supports standardized intake, tracking, and documentation processes; performs a variety of administrative and information management duties; and contributes to continuous improvement efforts through research, analysis, and process recommendations. The Welcome Center Coordinator also provides functional supervision and training for student employees, ensuring consistent application of procedures and service standards. All work is performed in alignment with departmental policies, operational guidelines, and the University of Iowa Policy Manual. There is an expectation that the person in this position will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold the University’s commitment to creating welcoming and respectful environments for all. Specific Job Duties and Tasks: Provides front desk reception, including greeting guests, directing visitors, and carrying out welcome desk responsibilities as outlined in standard operating procedures. Supports the development and refinement of standardized intake and triage workflows to ensure consistent service delivery across HR functions. Oversees functional supervision over student employees at the welcome center, ensuring consistent service delivery, adherence to procedures, and appropriate task execution. Provides training to student employees. May assist other units on campus with processing I-9’s during busy times (e.g. start of the semester) Logs and tracks customer interactions in the Welcome Center tracker to support accurate documentation and service monitoring. Performs research and analysis to support operational decision-making and process improvements Assists walk-in customers, answers phone calls, routes inquiries, and responds to emails. To obtain the full job description including key areas of responsibility, technical competencies, and desirable qualifications, please contact [email protected]

Requirements

• Bachelors degree or equivalent combination of education and experience
• Typically 3-6 months experience in the following areas: Demonstrated experience providing front‑line customer service in an office, reception, or service‑oriented environment.
• Experience performing administrative duties such as data entry, recordkeeping, mail distribution, or similar clerical support.
• Experience working with a variety of communication channels (walk‑in, phone, email) in a high‑volume service setting.
• Strong written and verbal communication skills, with the ability to provide clear, accurate information to faculty, staff, students, and visitors.
• Ability to follow established policies, procedures, and standard operating workflows with consistency and attention to detail.
• Demonstrated ability to organize information, maintain accurate records, and manage multiple tasks simultaneously.
• Ability to work effectively in a team‑based environment and interact professionally with individuals from a broad spectrum of backgrounds.
• Proficiency with common office technology and software (e.g., email, word processing, spreadsheets, databases, or tracking systems).
• Ability to exercise discretion and maintain confidentiality when handling sensitive information.

Nice To Haves

• Experience working in a Human Resources, higher education, or shared service environment.
• Experience supporting intake, triage, or customer tracking systems.
• Experience providing functional guidance, training, or oversight of student employees.
• Familiarity with HR processes or compliance activities (e.g., I‑9 processing or related documentation).
• Demonstrated ability to identify inefficiencies and contribute recommendations for operational improvement.

Responsibilities

• Provides front desk reception, including greeting guests, directing visitors, and carrying out welcome desk responsibilities as outlined in standard operating procedures.
• Supports the development and refinement of standardized intake and triage workflows to ensure consistent service delivery across HR functions.
• Oversees functional supervision over student employees at the welcome center, ensuring consistent service delivery, adherence to procedures, and appropriate task execution.
• Provides training to student employees.
• May assist other units on campus with processing I-9’s during busy times (e.g. start of the semester)
• Logs and tracks customer interactions in the Welcome Center tracker to support accurate documentation and service monitoring.
• Performs research and analysis to support operational decision-making and process improvements
• Assists walk-in customers, answers phone calls, routes inquiries, and responds to emails.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees