Welcome Center Coordinator

Albright College-posted about 1 year ago
Full-time • Entry Level
Reading, PA
1,001-5,000 employees
Educational Services
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The Welcome Center Coordinator at Albright College is responsible for managing the Welcome Center, serving as the first point of contact for campus visitors. This role involves overseeing student employees, greeting visitors, managing inquiries, and coordinating prospective student visit programs. The Coordinator plays a crucial role in creating a welcoming environment and ensuring effective communication about the college's offerings.

  • Manage the Welcome Center and ensure visitors are welcomed with high service standards.
  • Serve as the primary greeter for campus visitors and manage the main telephone line.
  • Answer and route emails sent to admissions and financial aid addresses.
  • Fulfill requests for materials from prospective students and schools.
  • Perform general clerical tasks such as collating, updating mailing lists, and typing letters.
  • Update and maintain electronic visitor welcome screens regularly.
  • Complete purchase requisitions and work orders for administrative needs.
  • Recruit, hire, and train student workers, including student phone receptionists.
  • Provide backup support for student receptionists and handle calls in their absence.
  • Maintain visit records within the Slate and Outlook systems, including scheduling and appointment forms.
  • Schedule Overnight Visits and train student coordinators as liaisons to prospective students.
  • Manage budget for student worker salaries and visitor-related costs.
  • Prepare admission reports on campus visitation efficacy and analyze data for decision-making.
  • Arrange all Group Visits from scheduling to communication and room reservation.
  • Excellent listening, communication, interpersonal, and relationship-building skills.
  • Strong interpersonal skills with a preference for bilingual abilities.
  • Minimum of 2 years of related experience in customer service, administrative assistant, office operations, scheduling, training, or admissions.
  • Bachelor's degree preferred; high school diploma required.
  • Experience in a higher educational setting preferred.
  • Managerial expertise and energy for training teenagers.
  • Familiarity with Microsoft Office and ease in using new technologies.
  • Thorough understanding of Albright College's academic and experiential offerings.
  • Ability to maintain confidentiality regarding sensitive information.
  • Self-directed with initiative and flexibility to adapt to changing needs.
  • Bilingual skills are a plus.
  • Experience in a higher educational setting preferred.
  • Health insurance
  • Paid holidays
  • Professional development opportunities
  • Flexible scheduling
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