Welcome Center Coordinator (Bilingual Vietnamese/English)

Sacred Heart Community Service • San Jose, CA

115d • $26

About The Position

Sacred Heart Community Service, located in San José, CA, is looking for a poised, community-oriented professional Welcome Center Coordinator - Bilingual Vietnamese/English. The Welcome Center Coordinator is a member of the team of staff and volunteers that welcome, orient, and engage community members into our programs and opportunities for involvement. The position is the face of Sacred Heart to the community. The ideal candidate will be self-directed, flexible, and exhibit strong communication, efficient administrative and multi-tasking skills, excellent customer service skills, and the ability to stay calm and collected in at times, an occasionally chaotic environment. Most importantly, they must have a passion for our mission – to build a community free from poverty. For nearly 60 years, SHCS has been one of the leading institutions addressing poverty in Santa Clara County through a strategy that combines meeting basic needs, offering tools for self-sufficiency, and providing opportunities for the wider community to get involved and take action.

Requirements

• Strong commitment to our vision of a community united to ensure that every child and adult is free from poverty.
• A bachelor’s degree or equivalent work experience in human services, social work, or 2-3 years of equivalent knowledge and experience.
• Compassionate and patient approach to working with diverse and often vulnerable community members.
• Ability to work flexibly under pressure in a fast-paced and sometimes chaotic environment.
• Ability to respond professionally to intense interpersonal conflict where community members may be demanding, agitated, and speaking loudly.
• Possesses the ability to work independently and creatively and is detail oriented.
• Works collaboratively in a team environment and to work independently with limited supervision when necessary.
• Excellent verbal and written communication skills.
• Bilingual and biliterate in English and in Vietnamese.
• Computer literate with proficiency in MS Word, Excel, PowerPoint, and Google Docs.
• The position requires computer use and sitting or standing for 6 - 8 hours per day.

Nice To Haves

• Experience in volunteer coordination, supervision, and/or training.

Responsibilities

• Welcomes and registers members, triage needs, responds to questions, updates member data, and connects members to the programs, resources, and engagement opportunities.
• Supports the development, implementation, and reporting of member databases including registration, updates, survey processes.
• Implements and troubleshoots data entry processes to ensure applications and updates are being entered efficiently and used appropriately.
• Maintains regular communications with internal SHCS programs and external agencies to facilitate member education about internal and external programs, resources, and events.
• Supports Welcome Center space operations by ensuring organization, program line flow, cleanliness, and supplies and materials levels.
• Supports crisis intervention efforts by responding to situations, training, and supporting volunteers’ responses, and documenting incidents.
• Ensures appropriate scheduling, coverage of team responsibilities, and support for colleagues addressing challenging scenarios.
• Maintains relationships and performs site visits to partner organizations for referrals knowledge and shared learning.
• Answers SHCS phones and ensures automated phone system information remains current.
• Provides member enrollment, appointment scheduling, and pre-screening support for SHCS programs and events.
• Supports continuous learning, evaluation, and improvement of the Welcome Center area including policies, guidelines, and performance metrics.
• Assists customers with completing utility assistance applications and meets with customers and collects data to determine program eligibility.
• Reviews energy assistance applications for completeness, accuracy, and required documentation.
• Provides regular communication, support, supervision, training, recognition, and professional development for Welcome Center volunteers and interns.
• Engages members in organization-wide public policy campaigns and supports members in understanding the need to address the structural causes of poverty.
• Conducts 1:1 and team meetings with volunteers and members to cultivate their deeper involvement.
• Supports the recruitment, development, and work of the Essential Services Department Committee.
• Manages volunteer schedules, including outreach, reminders, and coordination with the volunteer office.
• Ensures volunteers and member information is updated and volunteer engagement is tracked in the database.
• Supports the planning and implementation of organization-wide programs, events, training, and outreach efforts.
• Supports and supervises other Essential Services programs and volunteers as needed.
• Supports planning and execution of Sacred Heart and team meetings, training, retreats, and events.
• Performs other duties as assigned.

Benefits

• Fully paid medical insurance for employees.
• Majority paid medical insurance for qualified dependents.
• Dental insurance.
• Vision insurance.
• 12 paid holidays.
• 10 paid sick days per year.
• Paid vacation starting at 10 days per year.
• Additional wellness benefits.
• Basic life and long-term disability insurance.
• Professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees