This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
About the position
Are you someone who naturally helps others and enjoys making people feel welcome? Are you looking for a fun and rewarding job where you can use your strong interpersonal skills in a meaningful way? If you’re passionate about customer service and sales, this could be the perfect opportunity for you! The Member Concierge team plays a key role in creating a warm, inclusive environment for members and guests by providing exceptional service as the first point of contact at the YMCA. You'll be responsible for supporting the welcome center with friendly, professional, and solution-oriented service—both in person and over the phone—while helping individuals connect with our programs, services, and community. In this role, your day may include: Managing check-in operations at our outdoor pool desk, Monitoring the pool deck to engage with members and assist with waitlist management, Handling member concerns with discretion and care, Supporting risk management and cleanliness standards, Building relationships that foster a deeper sense of connection and belonging at the Y. We’re looking for individuals who thrive in fast-paced environments, can multitask with ease, and are passionate about delivering top-tier service. If you're looking to grow your skills in customer service, sales, nonprofit work, or community engagement, this is an excellent stepping stone.
Responsibilities
- Managing check-in operations at our outdoor pool desk
- Monitoring the pool deck to engage with members and assist with waitlist management
- Handling member concerns with discretion and care
- Supporting risk management and cleanliness standards
- Building relationships that foster a deeper sense of connection and belonging at the Y
Requirements
- Must be at least 16 years of age
- Basic knowledge of computers
- Flexible - willing to pick up shifts
- Availability to work weekends
Benefits
- Free YMCA membership and employee discounts on programs
- Paid training and professional development
- Opportunities for advancement across our seven YMCA locations
- Retirement plan with 12% employer contribution (once vested, no match required)
- Sick time accrual
- A supportive, mission-driven work environment
