Welcome Center Associate

Tri-Cities Family YMCA•Grand Haven, MI

1d•Onsite

About The Position

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Welcome Center Associate at Tri-Cities Family YMCA creates a safe and positive atmosphere that welcomes and respects all individuals while promoting and maintaining membership and programming of the association. OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Requirements

Minimum age of 18.
Required to be completed in the first 30 days of employment: Certifications: Basic life support or professional rescuer CPR/AED and first aid Child abuse prevention training
Customer Service and Sales Experience preferred.
Outstanding communication skills. Must relate well to people and be very outgoing and energetic.
Detail oriented and able to multi-task in a fast paced environment.
Basic math, phone and computer skills.

Nice To Haves

Customer Service and Sales Experience preferred.

Responsibilities

Proactively greet members as they enter and exit the building.
Make sure members and non-members feel welcome when using the facility.
Learn and understand Daxko systems for registration purposes (Classes and memberships).
Assist members and non-members with questions pertaining to any program, membership or class.
Cross-selling additional programs to members and non-members.
Detailed knowledge of programs, special programs, classes, and membership types.
Successfully take prospective members on tour of facility and energetically explain the benefits of a Y membership.
After tour ask prospective members to join our facility and handle any objections.
Learn and understand all Y forms and know how to complete them and where they belong.
Learn and understand all Y procedures.
Follow department protocol for disinfecting work space.
Answer incoming calls politely and with enthusiasm.
Be prepared and punctual for your assigned shifts.
Handling and balancing a cash bag.
Closing out paperwork.
Possible opening and closing the facility.
Laundering of Y towels.
Possible clean up after different accidents (Spills and sickness).
Attend Staff Meetings.
Other duties as assigned by Welcome Center Coordinator.