Welcome Associate

United Wholesale Mortgage Corp.(DBA UWM)•Pontiac, MI

37d

About The Position

Our Welcome Associates will provide an elite client experience while answering all inbound calls promptly and accurately. All Welcome Associates are required to greet our clients with poise; assist all clients in a timely manner, and understand their inquiries

Requirements

High school diploma or equivalent
Vibrant personality and a desire to be a team player
Strong written and verbal communication skills
Must be comfortable in a high volume call center environment (700-900 calls per day)
Comfortable working on multiple computer screens and software systems in a fast-paced environment

Nice To Haves

1-2 years of high level reception OR call center experience

Responsibilities

Use initiative and make frequent and continuing use of independent judgment in obtaining and giving information
Establish and maintain cooperative relationships with our internal and external clients
Learn and apply a wide variety of information about clients, organization and services in a complex multi-functioned operation
Perform effectively under continuing pressure and with frequent interruption

Benefits

Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi