Welcome Ambassador (Bell Attendant) Full-time

Hyatt Hotels Corp.•Austin, TX

48d•$19•Onsite

About The Position

Imagine an environment where balance, mindfulness, and care aren't just words, but the way we live and work every day. At Miraval Austin Resort and Spa, you'll be surrounded by natural beauty, supported by colleagues who value empathy and respect, and encouraged to grow personally and professionally. Here, your career development and your well-being go hand in hand. From access to our fitness center, hiking trails, and wellness programs, to opportunities for professional training and leadership growth, this is more than a job - it's a chance to align your career with a life in balance. If you're seeking a place where you can feel inspired, valued, and empowered to make a difference, we invite you to explore this opportunity as our Welcome Ambassador (Bell Attendant) Full-time: Welcome Ambassadors (Bell Attendant) is a liaison and a guest advocate from the moment the guest arrives until the time they depart. The Welcome Ambassadors will provide walking tours and golf cart tours for our guests throughout the Resort. They will also guide them to their individual room assignments following the check-in process and be an advocate for communication of hotel services and promotions. Individuals in this role do assist in all aspects of the guest arrival and departure experience including but not limited to luggage assistance, luggage delivery, valet parking, and property tours. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. You'll be the face of Miraval Austin as a member of our Front Office team.

Requirements

A true desire to satisfy the needs of others in a fast-paced environment
Refined verbal and written communication skills
Ability to stand for long periods of time
Valid Driver's License due to frequently driving hotel and/or guest vehicles
Ability to lift, push, pull moderate weight up to 75 lbs

Nice To Haves

Previous Hospitality experience preferred but not required

Responsibilities

Greet arriving guests upon arrival and direct them to check-in
Have an understanding of Spa offerings, Programming Experiences and activities available at Miraval
Inform Supervisor immediately of any issues a guest is having during their stay
Provide walking tours and golf cart tours to all areas property throughout the day
Assist other associates as needed

Benefits

iAm Days to spend a paid 8 hours experiencing Miraval, twice per year
Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth
Discounted and Complimentary Hyatt Hotel nights
Medical, Prescription, Dental and Vision Insurance on 30thâ¯day of employment
401K with company match
Generous Paid Time Off program
Paid Family Bonding Time and Adoption Assistance
Complimentary daily colleague meals
Employee Stock Purchase Plan
Access to resort facilities including spa services, programs, hiking trails and fitness center