Weekend Trade Administrator
About The Position
Join the Heritage Home Service Team as a Part-Time or Full-Time, Weekend Trade Administrator for our Auburn, NH location Schedule: Saturdays and Sundays, 12:00 PM – 8:00 PM, remotely. Flexibility to work holiday rotation as needed. Training period will be in-office at our Auburn, NH location for 2–3 weeks. Additional shifts outside of weekend hours will also be in-office Why Join Heritage? At Heritage Home Service, our core values — Always Pursue Better, Treat People Right, and Do Things Well — guide everything we do. As a Trade Administrator for our market area, you’ll play a key role in ensuring smooth operations, exceptional customer experiences, and supporting our team of skilled technicians.
Requirements
- Experience in dispatch operations, service coordination, or similar role (trades experience is a plus)
- Strong organizational and problem-solving skills
- Excellent communication skills and ability to thrive in a fast-paced environment
Nice To Haves
- Familiarity with residential trade services is a plus
Responsibilities
- Manage scheduling and dispatch for residential service calls in our NH & ME market areas
- Ensure technicians are assigned efficiently to meet customer needs and minimize downtime
- Monitor job progress and proactively resolve scheduling conflicts or delays
- Serve as the primary point of contact for customers regarding scheduling and service updates
- Build strong relationships with technicians and support them in delivering top-quality service
- Maintain clear communication between customers, technicians, and the regional dispatch team
- Track and analyze service performance metrics to identify areas for improvement
- Implement process enhancements to improve efficiency and customer satisfaction
- Ensure compliance with safety standards and company policies
- Collaborate with department leadership to align scheduling and resource allocation with business goals
- Support initiatives that improve workflow and enhance the customer experience
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
51-100 employees
