Tecsys Inc.-posted 2 months ago
NC
501-1,000 employees

Tecsys is a fast-growing innovator offering supply chain solutions to industry leading healthcare systems, hospitals, and pharmacy businesses to distributors, retailers, and 3PLs. We work with industry leaders to transform their supply chains through technology. If you thrive on tackling interesting challenges with continuous learning opportunities then Tecsys could be a good fit for you! We are a 24/7 - 365 days a year service center. Presently we are looking for a Weekend Day Technical Support Analyst who is available on Saturdays and Sundays for 12-hour shifts (8 a.m. to 8 p.m.) as well as on two weekdays for 7.5-hour shifts (8:30 a.m. to 5 p.m.) Eastern Time. The Technical Support Analyst is involved in understanding and resolving a gamut of technical issues coming from our large customer base. Working in a friendly and supportive atmosphere, you will contribute by analyzing and interpreting data, identifying issues and trends and offering solutions. If you thrive on tackling difficult challenges with continuous learning opportunities and want to work in a respectful, comfortable, and dynamic work environment with a technical focus, then this could be a good fit for you!

  • Using excellent analytical and creative problem-solving skills to provide technical solutions within Service Level Agreements.
  • Monitoring, progressing, and resolving incidents whilst ensuring customer satisfaction through proactive updates, frequent contact, and, where necessary, escalation.
  • Developing and maintaining strong technical expertise on all Tecsys products and those devices and platforms upon which our products function.
  • Adhering to incident and problem management procedures.
  • 2+ years experience in technical support, desktop support, or a similar role.
  • Knowledge of SQL, able to write, interpret, and troubleshoot SQL queries to support issue resolution and implement fixes.
  • Ability to analyze logs and troubleshoot technical issues.
  • Strong customer service orientation, able to communicate effectively, show empathy, and provide a positive experience while addressing client issues.
  • Strong proficiency in both written and verbal English communication essential.
  • You enjoy working in a fast-paced and sometimes stressful environment and love to work as a team solving problems for people.
  • You learn new technology easily and can explain it to others.
  • You have an appreciation for good processes and are attentive to detail.
  • University, Cegep or technical degree related to information systems or supply chain.
  • An understanding of supply chain concepts in health care or complex distribution.
  • Knowledge of accounting or finance background as it relates to ERP software (Order to Cash, Purchase to Pay, Ledgers, etc.)
  • Working knowledge of UNIX/LINUX and Windows.
  • Firm grasp of AWS Aurora PostgreSQL.
  • Hands-on experience with ServiceNow for incident management, request fulfillment, and problem management.
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