Weekend Specialist, Operations

Boston Bouldering Project, LLC•Somerville, MA

20d

About The Position

Operations Specialists are the first and lasting impression for every guest who walks through our doors. They create a welcoming, inclusive, and safe environment for climbers and community members by modeling warm, human-centered service, supporting front desk operations, and helping maintain a clean and organized facility. Operations Specialists may also support gym programs, birthday parties, and events. Only hiring for Saturdays and Sundays.

Requirements

Previous customer service or cashiering experience preferred.
Effective communication and interpersonal skills.
Excitement about working in a climbing, fitness, and community environment.
Ability to follow procedures and work both independently and as part of a team.

Responsibilities

Greet and orient all guests and new climbers, introducing them to the space and rules.
Facilitate facility orientations with emotional presence, warmth, and intention.
Approach every interaction with empathy, clarity, and a human-centered mindset.
Support customers with questions about memberships, products, events, and services.
Process purchases, returns, and account updates at the register.
Respond to and resolve customer concerns, escalating when needed.
Maintain a clean, organized, and presentable gym, including retail and lobby areas.
Restock retail items and supplies, following visual and merchandising standards.
Perform regular walkthroughs of all spaces, addressing immediate needs.
Follow opening and closing cleaning checklists and daily cleaning tasks.
Organize and label the lost and found, reporting items as needed.
Ensure all guests have signed a waiver and are aware of gym policies.
Deliver orientations and instructions that reinforce safety and inclusivity.
Perform regular safety walkthroughs and report any hazards.
Administer first aid and document incidents per BP protocol and safety manual.
Facilitate check-in and orientation for groups, parties, and event participants.
Support climbing instruction and group experiences as assigned.
Assist with fitness and yoga class transitions or room readiness as needed.
Participate in staff meetings, training sessions, and skill development.
Collaborate with teammates to uphold our values and create a welcoming culture.
Take on other duties as assigned in support of gym operations.