Weekend Resort Hospitality Specialist

Red Rock Companies•St. George, UT

7d•$18 - $20•Onsite

About The Position

The Weekend Resort Hospitality Specialist serves as the primary point of contact for guests throughout their vacation rental experience. In this role, you will provide responsive, reliable, and friendly support from initial reservation through check-out. Your strong communication skills, attention to detail, and proactive problem-solving will help ensure every guest feels welcomed and cared for. From managing reservations and processing payments to coordinating check-ins and resolving concerns, you will play a key role in delivering seamless service and upholding the Red Rock standard of excellence.

Requirements

1+ year of customer service experience
Excellent written and verbal communication skills
Strong active listening skills with the ability to empathize and effectively resolve guest concerns
Proven conflict resolution and problem-solving abilities
Typing speed of 60+ WPM
Ability to multitask and stay organized in a fast-paced environment
Confident and accurate when handling monetary transactions
Strong work ethic with a reputation for reliability and dependability
Ability to work both independently and collaboratively as part of a team

Nice To Haves

Previous sales experience preferred

Responsibilities

Serve as the primary point of contact for guests, delivering prompt, professional, and friendly support via phone, email, and text
Assist guests with reservations, payment processing, check-in and check-out coordination, and timely resolution of any questions or concerns
Promote vacation rental properties and upsell services to enhance the guest experience
Collaborate with team members to ensure seamless operations and exceptional guest satisfaction