Weekend Evening Resident Associate

Bozzuto - Part-Time Roles•Chicago, IL

3h•Onsite

About The Position

At Bozzuto, every team member shares a deep commitment to doing good for those around us. They design, build, manage, and maintain one-of-a-kind residences, working together to make extraordinary happen for clients, residents, and fellow team members. The company's people are dedicated to delivering exceptional experiences to everyone they serve, fostering a welcoming, inclusive workplace where teamwork thrives. Guided by core values of concern, creativity, passion, and the pursuit of perfection, they are inspired and empowered to reach higher, unlock their full potential, and be truly extraordinary. As the Resident Experience Associate, you are the first person prospects and residents meet when they come home. You take ownership and pride in creating stellar first impressions and building ongoing positive relationships. Your natural ability to strike up a conversation and make people feel “at home” is what enables you to excel. You enjoy personalizing every interaction and consider it a challenge to learn the names and favorite things of all of your customers, including four-legged residents.

Requirements

2+ years’ experience in a hospitality, retail, travel or hotel environment
Outstanding communication skills, both written and verbal
A sharp professional appearance
Competent with various software, apps and computer programs
An eye for detail and a knack for anticipating a customer’s needs
A customer-focused mentality
Ability to lift up to 25 pounds
A willingness to obtain a leasing license within your first 90 days of employment

Responsibilities

Converting leads into community tours by following up with all prospects and providing helpful and compelling information about the community and neighborhood
Contributing to desired occupancy levels by coordinating tours of the community with the leasing team
Solving problems and providing timely assistance to residents and prospects with care
Planning and executing meaningful events and activities that engage residents and foster a sense of community
Building brand loyalty and achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared for community
Generating awareness, interest and excitement via social media
Encouraging happy customers to share the love by writing reviews on social networking sites
Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
Working weekends or evenings depending on the shift
Engaging people in meaningful conversations that demonstrate your concern and genuine desire to make them feel at home
Solving problems for your customers and treating them like you would your best friend
Meticulously following up with everyone
Playing an active role in making certain the community is impeccable
Jumping in and covering for team members when needed
Seeking out opportunities to enhance the customer’s experience