Weekend Day Dispatcher

DocGo•Madison, WI

6d•$25 - $28

About The Position

About Ryan Brothers Ambulance by DocGo : DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ryan Brothers Ambulance medical transport services, DocGo is bridging the gap between physical and virtual care.

Requirements

High school diploma or general education degree (GED)
Ability to type 30+ words per minute with experience in data entry
Outstanding organizational and multitasking abilities
Active listener with excellent communication skills
Comfortable working in a fast-paced environment and able to pivot work focus as priorities shift, based on the needs of the business
Proficient in English (oral and written)

Nice To Haves

Proven experience as a dispatcher in a relevant field (preferred)
EMS/Clinical background (preferred)
Tech-savvy with knowledge of computer aided dispatch software (CAD) (preferred)

Responsibilities

Coordinate the work and a ctivities of EMTs and Paramedics
Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors and/or the public
Receive, prioritize, and dispatch calls in CAD system
Provide top tier customer service to medical facilities, the public, and our employees
Gather and verify billing information including full patient demographics, insurance information, eligibility, and authorization required by insurance, medical necessity, and payers
Maintain professional demeanor in office and while on the phone with customers
Dispatch ambulances to scheduled runs to ensure appropriate medical level of transport care to area facilities
Intake a large call volume and triage to determine appropriate level of care and coordinate transport
Display knowledge of appropriate medical terminology and conditions
Excellent verbal communication skills.
Perform other duties as required/assigned.