Weekend Breakfast Attendant

MCR Hotels•Indianapolis, IN

About The Position

CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE Happy GuestsSpotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations 1. Happy Guests Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for each role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. 2. Spotless Cleanliness Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized. Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe. Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning. 3. Product Consistency & Quality Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift. Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication. Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times. 4. Teamwork Communication: Communication between Team Members should be clear, honest, and professional. Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests. Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. Other Duties and Responsibilities Table Manicure: Breakfast room tables should be cleared and properly sanitized after each guest departure and prepared for the next arriving guest. Consistent Set-up: Breakfast buffet area should be set each morning according to specified requirement by each hotel, or brand directive. Kitchen Checklist: The kitchen should be fully cleaned in accordance with the checklist provided each day upon completion of the breakfast period. Food Safety: All food safety measures should be followed daily in accordance with local health codes, per the approved breakfast standards checklist. Buffet Management: Buffet area should be kept well stocked and clean until the end of the breakfast period.

Requirements

Experience in a hospitality, service, consumer-facing franchise or related field preferred.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be 18 years of age or older to perform this job.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.
Never work while off the clock.
Clock in/out for breaks at the designated time on your schedule.
Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
Stand or remain in a stationary position for long periods of time (3-4 hours at a time).
Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
Bend, stoop, crouch, lift and transport food and beverage boxes of up to 25 pounds.
Inspect and visually observe details at close range (within a few feet) and from long range.
Read, write, understand and communicate with others effectively using the English language.

Responsibilities

Greet guests happily upon arrival and throughout their stay with a smile.
Use the guests’ names whenever possible, ensuring they feel properly welcomed.
Contribute to great guest satisfaction scores.
Handle challenging guest situations with hospitality and a sense of urgency.
Maintain strong knowledge of all features of the hotel facility and amenities.
Show awareness and support for all groups and events at the hotel.
Understand relevant technology for the role.
Answer all incoming calls with friendly service using the approved greeting.
Keep all areas clean and well-organized.
Clean guest rooms and public spaces as needed.
Complete all operational checklists accurately and at the designated times, every shift.
Ensure handover reports are accurate and on time.
Wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
Communicate clearly, honestly, and professionally with Team Members.
Stretch beyond traditional role to meet the needs of the business and MCR’s guests.
Commit to working together to create a welcoming environment for guests and an effective, positive workplace.
Clear and properly sanitize breakfast room tables after each guest departure and prepare for the next arriving guest.
Set breakfast buffet area each morning according to specified requirement by each hotel, or brand directive.
Fully clean the kitchen in accordance with the checklist provided each day upon completion of the breakfast period.
Follow all food safety measures daily in accordance with local health codes, per the approved breakfast standards checklist.
Keep buffet area well stocked and clean until the end of the breakfast period.