Wedding & VIP Coordinator

Loews • Atlanta, GA

217d

About The Position

The Wedding & VIP Coordinator is responsible for assisting in the coordination and execution of exceptional wedding experiences and personalized VIP services at Loews Atlanta Hotel. This role ensures seamless coordination, exceptional guest service, and meticulous attention to detail to exceed guest expectations. This role works closely with Sales and Guest Services to prepare for wedding and VIP arrivals, and executes personalized guest service throughout their stay. The ideal candidate has a passion for luxury guest experiences, wedding experiences, a proactive service approach, strong organizational and communication skills, and the ability to deliver tailored experiences for high-profile guests.

Requirements

• Bachelor's degree in Hospitality Management, Event Planning, or a related field preferred.
• Minimum of 1 year of experience in event/wedding coordination with a preference for guest service experience in a luxury hotel.
• Exceptional communication and interpersonal skills with a keen eye for detail.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Experience working with high-profile clients and maintaining confidentiality.
• Proficiency with Microsoft Office products.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Nice To Haves

• A passion for luxury hospitality, creativity, and delivering memorable guest experiences.

Responsibilities

• Work closely with wedding group clients and their event planners to plan and execute memorable wedding group stays that align with the hotel's luxury standards.
• Coordinate VIP guest experiences, ensuring personalized touches, seamless check-ins, and personalized service enhancements.
• Coordinate with wedding clients and VIP guests pre-arrival to understand their vision, preferences, and requirements.
• Collaborate with vendors (florists, caterers, decorators, photographers, entertainment providers, etc) to ensure seamless experiences for wedding or VIP guests.
• Ensure VIP guests receive appropriate amenities, welcome, and tailored personalized guest service.
• Quickly resolve any issues that arise during wedding group stays/events or VIP stays to maintain the hotel's reputation for excellence.
• Support the Meetings & Events operation as an immediate needs coordinator as business levels warrant.
• Attend all appropriate hotel meetings (Resume meeting and service meeting) and training sessions.
• Promote and apply teamwork at all times.
• Maintain cleanliness and excellent condition of equipment and work area.
• Execute emergency procedures in accordance with hotel standards.
• Comply with required safety regulations and procedures.
• Comply with hotel standards and policies.
• Remain current with hotel information and changes.
• Comply with hotel uniform and grooming standards.
• Perform other duties as assigned.

Benefits

• Paid parental leave
• 401K matching
• Travel benefits
• Opportunities for ongoing learning and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: Bachelor's degree