Wedding Sales Manager

Sage Hospitality•Savannah, GA

About The Position

Why us? Stationed in the midst of Savannah’s historic district, Perry Lane Hotel invites guests to immerse themselves in all that is Savannah. Combining regional and contemporary aesthetics, this Luxury Collection Hotel boasts 167 elegant guest rooms and three lively food and beverage venues. Perry Lane Hotel is where true southern warmth endures as we genuinely connect with our guests. Rather we are welcoming a long-weekend adventurer, a business traveler, or a Savannah sophisticate, we are setting the tone for our guest’s entire stay, and we do so with creative spark and worldly elegance. Perry Lane Hotel seeks a Wedding Catering Sales & Event Manager who is welcoming, creative and polished with a heart of service. We passionately strive to be the best and create excellence in everything we do. We are known among our team, our guests and our communities as leaders in our field who are authentic, humble and innovative operators driven to anticipate needs and exceed expectations. Job Overview Helps to oversee the daily operations of the catering and group planning area to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures. Captures and plans catering functions to include weddings and standalone meetings and their room blocks and insures proper execution. Works to meet revenue expectations.

Requirements

More than two years of post -high school education
More than two (2) full years of employment in a related position with this company or other organization(s).
Requires a working knowledge of banquet/catering food and beverage service, policies or operations.
Requires knowledge of computer equipment.
Requires knowledge of general sales techniques, yield management, and customer service skills.
Must be able to view set-ups, read fine print, see colors and observe rooms in poorly lit conditions
Excellent communication skills required for verbal interaction with guests and associates.
Excellent literacy necessary to read BEOs, process gratuities and payroll, etc
Requires 12th grade level mathematics, spelling and reading skills.
Must be able to meet clients on and off premises, to tour property and attend functions, to climb stairs, and operate basic office equipment.

Responsibilities

Helps supervise sales and catering coordinator; interview, hire, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communications, recommend and conduct performance and salary reviews, recommend discipline and termination, as appropriate.
Meet with the customers to review the Banquet Event Orders and, where appropriate, group resumes, to review any changes, issues and/or problems to ensure delivery of a quality product, as needed.
Conduct all site visits for wedding inquiries to include room blocks, receptions, welcome parties, bunch and all wedding related events. Once events are contracted, all turn over notes and emails must be organized and well communicated to the Wedding Event Manager for the planning and execution of the event.
Calculate and review the banquet checks ensuring accuracy and present the check to the customer for signature to ensure payment, as needed.
Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts.
Continually targets and prospects for new business through telemarketing, individual creativity and innovation.
Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance.
Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner.
Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.
Capable of planning menus, working within budget guidelines, forecasting and understanding food and beverage costs.
Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.
Promptly, within the same day or by 10am the next business day, follows-up on all customer needs and inquiries in an efficient and expedient manner.
Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum of 80% of work time on direct sales efforts.
Controls expenses while traveling on the property's behalf in order to minimize department and hotel costs.
Represents themselves, the hotel and Sage Hospitality Resources, Inc. with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times.
Exhibit a positive and involved team attitude to all hotel departments and maintains open communications with all coworkers for the best overall performance of the hotel.
Exhibits strong listening skills.
Displays a neat, clean, and business-like appearance at all times.