Web UX Designer 3

Twilio

4h•Remote

About The Position

Join the team as Twilio’s next Web UX Designer. About the job We are actively recruiting for this role to fill an existing vacancy. This position is needed to join Twilio’s Web Experience team as a UX Designer specialized in Adobe Experience Manager (AEM) component creation, design, and usability. You’ll design composable, reusable component patterns and author-friendly experiences that let UI, marketing, and content teams build pages quickly and accurately. You’ll define interaction design and detailed specs, optimize AEM authoring and governance, and create experiment-ready variants for A/B and multivariate testing, without implementing experiments.

Requirements

3 to 5+ years designing CMS-driven web experiences; strong AEM experience preferred
Expertise in interaction design, component-driven UX, and systems thinking (variants, states, patterns, responsiveness)
Ability to write clear component specs: structure, behaviors, states, validations, accessibility, analytics/data layer, and test variants
Deep familiarity with AEM Core Components, editable templates, policies, UX patterns, content/experience fragments, and authoring dialogs
Experience designing for Adobe Experience Manager (AEM) or similar enterprise CMS platforms
Experience optimizing the authoring experience: field schemas, inline help, constraints, defaults, and error handling
Understanding of A/B and multivariate testing and CRO; able to define hypotheses, variants, and success metrics
Understanding of SaaS B2B marketing funnels and conversion principles
Excellent communicator; collaborates effectively with UI designers, Engineers, Content, and Marketing stakeholders
Familiarity with front-end technologies (HTML, CSS, JavaScript) and how UX integrates with development.
Team player with strong collaboration skills

Nice To Haves

Comfort documenting patterns and best practices in wikis, design libraries, or internal playbooks
Ability to create low-fidelity prototypes in HTML/CSS/JS or no-code tools to validate interaction patterns with authors and end-users
Strong grounding in accessibility standards (WCAG 2.1 AA) and experience designing for inclusive, keyboard/screen-reader-friendly experiences

Responsibilities

Serve as the UX POC with stakeholders, gather requirements, and communicate complex design clearly and persuasively to these stakeholders, while leading production projects to completion
Design and document AEM components end-to-end: Define use cases, content models, composability rules, and constraints; Create user flows, wireframes, prototypes, and detailed interaction specs (states, errors, keyboard/focus, responsiveness); Specify authoring dialogs, fields, validations, defaults, and inline guidance to improve authoring ease
Produce complete specification packages: Annotated designs, redlines, acceptance criteria; Accessibility requirements and performance considerations
Design for composability and scalability: Establish component variants, configurations, and policies to reduce bespoke builds; Ensure compatibility with templates, fragments, and localization workflows
Optimize the AEM authoring experience: Conduct author usability checks; iterate on dialogs and help content; Assist with the creation of authoring guides, playbooks, and component documentation
Design A/B and multivariate test variants; Review experiment results with analysts and iterate to improve conversion for our CRO initiative
Work with Web Engineering to translate specs into AEM Core Component extensions; partner with Brand/UI and Content to ensure fidelity and scalability

Benefits

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.
Offerings vary by location.
Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

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