Web Store Operations Supervisor

The TJX Companies, Inc.•Framingham, MA

37d•Onsite

About The Position

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Web Store Operations Supervisor The Opportunity: Contribute To The Growth Of Your Career. The Web Store Operations Supervisor for Merchandise Presentation will supervise Specialists in supporting and driving the on-site merchandise presentation strategy for TJX Ecommerce Websites. This role will coordinate and deliver navigation and content strategies, contributing strategic insights to enhance customer engagement and drive sales. It involves close collaboration with Operations, Analytics, Marketing, Merchandising, and Product Teams to optimize conversion and customer navigation on our websites. Who We Are Looking For: You. Deliver merchandise presentation strategies, supervising and optimizing site taxonomy, content, and landing destinations. Be responsible for and deliver navigational strategies and site updates; monitoring product assortments to determine seasonal shifts, continually optimizing navigational structure to improve product discovery, and monitoring performance to recommend and drive strategic decisions. Supervise planning and implementation of content strategy that represents business drivers/big rocks. Recommend strategic updates/decisions based on performance Supervise product boosting/ranking and ensure delivery of landing destination strategy for email and marketing content, partnering with the manager to recommend strategic updates. Develop detailed plans and timelines for key brand campaigns, holidays, and strategic priorities in partnership with the manager, Planning, Merchandising, and Marketing. Document and track competitive and industry trends through site deep dives, sharing findings and making recommendations. Develop specialists, motivate and engage associates to achieve efficiency and productivity. Conduct performance appraisals, interviews and discipline/documentation as needed. Consistently collaborate and communicate with partners across various business areas. Collaborate across the business to solve problems with minimal disruption to the business or the customer.

Requirements

Bachelor’s degree in business or related field.
3+ years of experience in eCommerce, Merchandising, or Marketing.
Strong verbal and written communication skills, with the ability to influence direct reports and cross-functional teams.
Strong problem-solving skills and effective prioritization, with the ability to recommend improvements and optimize processes.
Demonstrates flexibility and adaptability.
High attention to detail, strong organizational and follow-through skills.
Ability to multi-task in a high-volume, fast-paced environment while meeting deadlines and maintaining a positive and professional demeanor.
Agile and innovative problem solver with a continuous improvement mentality.
Ability to learn and adapt to new computer systems.
Collaborative relationship builder, capable of guiding and supporting direct reports to elevate team performance.
Ability to prioritize and triage competing tasks and requirements.
Passion for improving customer experience, strengthening brand equity online, and contributing to strategic business outcomes.

Responsibilities

Deliver merchandise presentation strategies, supervising and optimizing site taxonomy, content, and landing destinations.
Be responsible for and deliver navigational strategies and site updates; monitoring product assortments to determine seasonal shifts, continually optimizing navigational structure to improve product discovery, and monitoring performance to recommend and drive strategic decisions.
Supervise planning and implementation of content strategy that represents business drivers/big rocks.
Recommend strategic updates/decisions based on performance
Supervise product boosting/ranking and ensure delivery of landing destination strategy for email and marketing content, partnering with the manager to recommend strategic updates.
Develop detailed plans and timelines for key brand campaigns, holidays, and strategic priorities in partnership with the manager, Planning, Merchandising, and Marketing.
Document and track competitive and industry trends through site deep dives, sharing findings and making recommendations.
Develop specialists, motivate and engage associates to achieve efficiency and productivity.
Conduct performance appraisals, interviews and discipline/documentation as needed.
Consistently collaborate and communicate with partners across various business areas.
Collaborate across the business to solve problems with minimal disruption to the business or the customer.