Web Queue Coordinator - TS/SCI w/Poly
About The Position
Help Desk Technician Transform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As an Information Technology Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on an Information Technology Support Specialist joining our team to provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. HOW AN INFORMATION TECHNOLOGY SUPPORT SPECIALIST WILL MAKE AN IMPACT ● Provide Web Queue Helpdesk support within Service Level Agreement (SLA) requirements to users ● Responds to internal and external IT Service Requests for IT services ● Provides user notification of receipt of Web- or email-submitted requests ● Logs and tracks inquiries using service request management database, and maintains history records and related documentation ● Promptly categorizes, generates, routes customer requests that are escalated beyond the ITSC area of responsibility WHAT YOU’LL NEED TO SUCCEED:
Requirements
- Education: Associates of Arts/Associates of Science
- Required Experience: 3+ years of related experience
- Security Clearance Level: TS/SCI w/Poly
- Required Skills and Abilities: Communication and Ability to follow oral and written directions
- Location: On-Site in Annapolis Junction, MD
- US Citizenship Required
- Required: IAT Level 1 certificate is required within 6 months of start date
- Shift Days: Monday – Friday Hours: 10am-6pm Includes: Working on holidays when required
Responsibilities
- Provide Web Queue Helpdesk support within Service Level Agreement (SLA) requirements to users
- Responds to internal and external IT Service Requests for IT services
- Provides user notification of receipt of Web- or email-submitted requests
- Logs and tracks inquiries using service request management database, and maintains history records and related documentation
- Promptly categorizes, generates, routes customer requests that are escalated beyond the ITSC area of responsibility
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
