Poly

General Dynamics Information Technology

1d•$35 - $47•Onsite

About The Position

Help Desk Technician Transform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As an Information Technology Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on an Information Technology Support Specialist joining our team to provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone.

Requirements

Education: Associates of Arts/Associates of Science
Required Experience: 3+ years of related experience
Security Clearance Level: TS/SCI w/Poly
Required Skills and Abilities: Communication and Ability to follow oral and written directions
Location: On-Site in Annapolis Junction, MD
US Citizenship Required
Required: IAT Level 1 certificate is required within 6 months of start date
Day Shift: Monday – Friday 10am-6pm

Responsibilities

Provide Web Queue Helpdesk support within Service Level Agreement (SLA) requirements to users
Responds to internal and external IT Service Requests for IT services
Provides user notification of receipt of Web- or email-submitted requests
Logs and tracks inquiries using service request management database, and maintains history records and related documentation
Promptly categorizes, generates, routes customer requests that are escalated beyond the ITSC area of responsibility